Great trip. recommended to friends for future bookings, Hi LGWelcome back home! All the arrangements were super and we look forward to a future trip with Audley. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. I wholeheartedly thank Mat for everything he did for us. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. How to find a good travel agent, Need to file a complaint? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When he found us through the hotel, he told me Audley did not provide it. Hi TimThank you for taking the time to share your kind comments with us. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We had a wonderful trip! Companies can ask for reviews via automatic invitations. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. We immediately sent pictures to Audley, but we were stuck with the wrong room. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. Hi RobertThank you for reaching out and sharing your great feedback with us. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Highly recommended! We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. This is just another example of the lack of follow up Audley has. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Best personal travel experience. Included numerous tours, I.e. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews Best wishesAudley Travel. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. Audley are recruiting on mass without taking into consideration the quiet periods. Audley Travel is a tour operator. This is not the case in our experience with Audley. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Dear PeterThank you for taking the time to share your great feedback with us. Verification can help ensure real people write reviews about real companies. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Since the beginning, weve strived to work with local people and businesses in our destinations. The guides supplied throughout were very helpful and friendly and always there when needed. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. We already have our next vacation booked with Audley. This is our third trip with Audley. New Zealand Specialist. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. This rating has improved by 10% over the last 12 months. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. And he did not have our flight confirmation number and flight information either. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Audley does not in my experience. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. We hired Audley Travel to assist of with planning our trip to Thailand. Thank you for leaving such a wonderful review of your vacation in South Africa. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Here are 8 tips for writing great reviews. We absorbed the history that painted the cobblestone streets while watching the sunset . It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Thank you for your recommendation too, it is much appreciated. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Responsible travel is part of Audleys DNA. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Your specialist will offer you the best available alternatives based on your preferences. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. The itinerary he arranged was perfect, listening to all of our likes and dislikes. The accommodation was first class, very clean and in good locations. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Call one of our experts or arrange a video appointment for ideas and advice. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. even due to COVID. Thank you for having an open conversation with us about your experience. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. Trustpilot is assessing this review in accordance with our flagging process. I wholeheartedly thank Mat for everything he did for us. At $1200. Not the back of building. That is why we contacted Audley Travel. When Sweden closed to Americans, Audley offered credit. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. This was an expensive trip for what I received. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. Covering all seven continents, The world your way shows you how you can see the world with us. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. We did not come to Audley to add to our stress but unfortunately that is what we got. Anyone can write a Trustpilot review. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. A good agency at minimum handle logistics well. We've just booked our honeymoon with Audley. All of the tours, including helicopter trips and day cruises were excellent. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Mark listened to what wed like to do whilst we were travelling and advised accordingly. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. Audley Travel. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Japan was poorly organized. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Hi ZenaThank you for taking the time to share your great feedback with us. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. We have the emails from our agent promising a refund and yet we did not get a full refund. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. Both extremely knowledgeable, professional and patient! I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. We have no hestitation in reommending them. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. BBB is here to help. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Travel companies ar businesses that need to make money. Mark listened to what wed like to do whilst we were travelling and advised accordingly. It was full of useless information, but lacking in facts that I needed. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Rated 4.8 out of 5 based on 3261 reviews on. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Thank you ! We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Hi ZenaThank you for taking the time to share your great feedback with us. I have traveled most of the world in the last twenty years. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Hayley Ryan organised it for us and delivered what she said she would. We also ensure all reviews are published without moderation. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. She even arranged a local sim for our phone just in case we needed to contact our guides. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Hi FinnyBillThanks for taking the time to share your feedback with us. We booked with Audley and they were fantastic until they had our money. Speak to a certified specialist to start planning your tailor-made vacation. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. It seemed that we were always given the worst rooms in each of the hotels we were booked in. Really? They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. The guides supplied throughout were very helpful and friendly and always there when needed. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. We compared costs against other providers and they were competitive. We will definately use them again in the future. We will be using their Just returned from a 6week tour of Australia and Singapore. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. His knowledge of Australia and experience booking past trips there was a big advantage for us. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. This was two days wasted of a twelve day trip. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. Cannot recommend enough. Hi LizThank you for taking the time to share your kind comments with us. None of the rooms met our expectations as I asked for in my conversations prior to final booking. We met other Audley travellers who were equally delighted with their trips. The accommodation was first class, very clean and in good locations. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. Hi EmmaA huge thank you for sharing your experience with us! Responsible travel is part of Audleys DNA. The room that was assigned to us had a view of the main building and the pool was not private at all. Any company that has been in this business as long as Audley should not have made this logistical mistake. The hard work was completed by our agent Ewan. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. I can highly recommend Mat for travel to Asia and Monty for travel to USA. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Trustpilot is assessing this review in accordance with our flagging process. for me and her team and their partners accomplished it without any hitches whatsoever. BBB Business Profiles are subject to change at any time. Lorem ipsum dolor sit amet, consectetur adipiscing elit. The itinerary he arranged was perfect, listening to all of our likes and dislikes. And so it proved to be!Malcom W our representative was excellent! Covering all seven continents, let us show you how you can see the world with Audley. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: a lovely friendly manner too. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. Your money is safe when you travel with us. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Alice Geary has been fantastic to work with for our Brazil holiday. Audley Travel have been around for quite a number of years, so imagine they are doing something right. We would definitely travel with Audley again, it was worth every penny! I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. This happened in ****** as well.7)The fact that this room was assigned to us along with the previously expressed disappointments we experienced made it clear to me that Audley does not have any one person taking responsibility to verify accommodations and arrangements. I will pass this back to your specialist and their manager. It was great to be traveling again and everything went very smoothly. This experience sparked my passion for travel and my love for different cultures. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Dear ******. Interested in a career in travel? We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Find out how we combat fake reviews. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. I hope overall you had a wonderful holiday, it is as you say, a great destination! After several communications they offered a refund of $2,105 which does not come close to what they owe us. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. helicopter tour, snorkel and sail tour, etc. Cannot recommend enough. We arrange trips to more than 80 destinations throughout the world and across each continent. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Anyone can write a Trustpilot review. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. Once again, Audley Travel remains the gold-standard of holiday planners! We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! Hi AnantThank you for sharing your kind comments with us. In fact the first flight was delayed. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Unequivocally remains my default go-to planner! I cant tell you how much we enjoyed every minute, Not one hiccup. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. We also ensure all reviews are published without moderation. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip. We are quite fussy with our travel plans and yet nothing was too much trouble. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . We look forward to organising your next adventure. It did not disappoint. We are quite fussy with our travel plans and yet nothing was too much trouble. Thank you ! As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! We have shared your comments with Hayley and the team.

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