Please call us for immediate answers to questions regarding orders and shipping. Service 158 Value 136 Shipping 155 Returns 125 Quality 128 Machine wash in cold water, normal wash cycle, Machine wash inside-out in warm water, gentle wash cycle, Machine wash in warm water, gentle wash cycle, Tumble dry on cool, remove when still slightly damp, Hand wash in lukewarm water. They had ideas. To find out more, please visit our Privacy Policy. Checking Your Order Status To verify an order's status: Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Status, the order will be marked as either Received, In Process or Shipped Please note: the status of your order will be updated throughout your order's progress. In order to help you find the best fit, the following information is available on every product page: The above can be found in the View Size Chart tab on any items product page. SSENSE has garnered critical acclaim as both an e-commerce engine and . Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Scan this QR code to download the app now. In this case, you and SSENSE will not be bound by your original order and, unless you and SSENSE agree otherwise, your order will be cancelled, with any payment you made for your ordered goods refunded, and there will be no contract resulting from your order. . While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction. Modify an order even after it was placed. Hydro Flask Order Delivery Status Online Tracking Check your Hydro Flask order tracking status online. . These restrictions include the following: It is SSENSE's position that all goods purchased from us, should be imported into the United States without the payment of duties and taxes pursuant to section 321, only when section 321 is applicable. Contact your bank so they may authorize the transaction. and we will be happy to help you make modifications where and to the extent possible. Click on the Order History tab on the left-hand side. SSENSE adheres to a strict no-paper policy, so as to reduce waste. They have a very particular eye when it comes to their casting and lighting and styling, she said. How do you describe products? Returns are subject to our Return Policy. It didnt exactly surprise us, Mr. Atallah said recently at Ssenses mammoth five-story retail store in the touristy Old Port neighborhood of Montreal. Thats what feeds the intuition. Ssense can do this because they buy the items directly from the brand or boutique and sell them at the store's listing price. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Im pretty sure the customers there hated me.. In this post, UPS is one of the most popular and reliable shipping companies in the world, but one question that many customers have is: what is the estimated, UPS My Choice is a free service offered by UPS that allows you to take control of your deliveries. For more accurate guidelines, please follow the specific care instructions indicated on the garment label. Rami has a very clear-cut vision for how things should be, he said. Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. (Its photography lighting, for example, is especially guarded, and I was asked not to take photos in the studios, not even for personal notes.). . "@DELETEME00 yes, if you have an order number & confirmation email, you should be fine. Below we're giving some methods that can be used while contacting them: Toll Free +1 877 637 6002. Do not wring, squeeze, or twist, Lay flat to dry, away from direct heat or sunlight, Machine wash in mesh washing bag in cold water, gentle wash cycle, Tumble dry on low setting, remove when slightly damp to reduce wrinkling, Machine wash in cold water, according to cycle on garment label, Tumble dry on low setting, adding a dryer sheet will greatly reduce static, Do not dry clean or expose to heat for extended periods of time, Machine wash inside out in warm water, permanent press cycle, Hand wash in cold water. Synthetic fabrics are textiles made from man-made materials rather than natural ones. You must log in or register to reply here. 3. The menswear runway shows and presentations in Europe this January had weird vibes. Do not wring, squeeze, or twist, Iron inside-out while still damp on low setting, Hand wash in cold water, or machine wash on, Iron inside-out on low setting with no steam, Using a clean damp cloth, wipe gently to remove any dirt, Remove any scuff marks with a patent leather cleaner. To find out more, please visit our Privacy Policy. The item is taking some extra time in processing, 2. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Now, nearly two decades after the company was founded, Ssense has become a destination for Gen Z and millennial consumers of designer clothing and footwear. This summer, Burberry collaborated with the retailer to introduce a capsule collection, codesigned by Peter Saville and Jo Ratcliffe. Our phone lines are open from Monday to Friday, 9AM to 5PM EST. After his father, a steel importer, relocated the family to Montreal, Mr. Atallah went on to study computer science at Polytechnique Montreal university, where he first realized the potential of selling clothes online. That was in addition to handling customer service, warehouse picking and packing, he said of his workload during the companys early first years. Please note: the status of your order will be updated throughout your orders progress. Ssense It is normal for leather goods, such as handbags, shoes, wallets etc. In a competitive landscape of e-commerce sites, one has become the first word for a younger generation of online shoppers. The prices listed on individual product pages are calculated based on the location you are shopping from. No. You are using an out of date browser. My girlfriends bought a Balenciaga bag on ssense, but when she got it the material felt weird compared to her other one (she had the same bag but in another colour that she had purchased from Balenciaga directly). SSENSE Discounts - Apr 2023 Show best SSENSE Coupon 15% off Your Order at SSENSE Limited Time Only: Up to 70% Off Top Selling Pieces Save at SSENSE with Up to 20% Off Save Big: 20% off on. Items with a Hold status are restricted to warehouse movement, adjustment, return material authorization (RMA), return to vendor (RTV), receiving, and putaway transactions. Shop this season's newest mix of established and emerging designer brands across womenswear, menswear . Our phone lines are open from Monday to Friday, 9AM to 5PM EST. and our Let it set overnight, then brush with a suede brush to remove the dried powder. And as part of the collaboration, Burberry invited Ssense to add its neoteric polish to its SoHo retail space. He oversees 1,300 employees spread across North America and Europe, alongside his brothers, Firas, 41, the companys chief governance officer, and Bassel, 37, its chief operations officer. For further information, please consult your local customs office. It just looked good written out, so we went for it, he said, explaining that it is a play on the word essence. (While it may be obvious to some, Ssenses correct pronunciation seems to be a source of bewilderment for many. Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. An image from a feature on the site called Intense Feelings, with styling based on the ceramic work of the artist Sharif Farrag. It felt antithetical to the job of making sure product is sold. Most brands want to be everything to everybody and dominate every category, but Ssense is very focused, he said. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Thats why FedEx provides a. Ssense is still privately held by Mr. Atallah and his brothers, so little financial information about the company has been shared publicly. Alternatively, you can contact our Customer Care team to assist you with the return process. I picked up Nylon track pants 2 nights ago and it got shipped the next day after ordering. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. 0 Hypes. However, if left alone, these will eventually pull away on their own. SSENSE does not only sell clothing but also offers products such as fashion . A size conversion chart to help with international sizes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Indicated below are general care instructions according to fabric. If you do not wish to create an SSENSE account, you can always contact our Customer Care team for assistance in modifying the order. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements. While the majority of the employees were shifted to remote work during the pandemic, about 150 photo and production employees have maintained a frenzied daily churn, uploading roughly 3,000 to 4,000 products onto the platform every week, the company said. Ssense is also experimenting with new categories. The company could have handled it in a different way, but business is about taking risks.. If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). Sorry, this post was deleted by the person who originally posted it. SSENSE does not process direct exchanges. As an aside, they do not ship their RTW with garment bags however Ive had luck contacting the manufacturers directly. Wait 15 minutes and attempt again. The ssense.com website is designed to facilitate easy and convenient payment. I was like, Wow, I want to do that, he said. I personally haven't had any issues.but the comments on every single one of their IG posts from upset customers says otherwise. Always, SSENSE is pushing the limits of modern styles in their chase for excellence and innovation. Suede is a leather that has a soft napped surface. Mr. Atallah described his growing up in Syria as a culture very, very far from the world of fashion. Please note: the status of your order will be updated throughout your orders progress. If the above service is not working or your tracking number is not found or no results are displayed, please use the alternative services below. SSENSE is a high-end ecommerce fashion retailer that offers a mix of luxury, streetwear, and avant-garde labels to women and men all over the world. Once your order has been shipped, you will receive an e-mail with your shipments tracking information, allowing you to keep tabs on the progress of your delivery. SSENSE is a luxury fashion platform that offers a curated selection of men's and women's apparel from over 500 emerging and established designer brands. For more information, please see our ssen.se/TikTok. Request a return directly through your account; no phone calls or e-mail requests are necessary. Under Status, the order will be marked as either Received, In Process or Shipped. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided. This is why shipments do not include a return slip inside the box. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Please note that these are general recommendations. Did you find it helpful? Long before designers like Virgil Abloh, Demna Gvasalia and Matthew Williams became superstar stewards of some of the oldest luxury houses in fashion, Ssense was selling their debut collections. Please call us for immediate answers to questions regarding orders and shipping. Our Customer Care team is always available to answer any questions regarding measurements and fitting. Montreal-based retailer SSENSE has received minority investment from Sequoia Capital that values the ecommerce platform at more than $5 billion CAD (approximately $4.13 . If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Angelica Cheung, the founder of Vogue China and a partner at Sequoia, helped lead the investment and has recently joined the Ssense board of directors. For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click here and select the country applicable to view the Klarna terms and conditions and proceed the same here to view the Klarnas FAQ). Like: How do you Photoshop?

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