Danielle is the author of this solution article. until the fall, she was told by StubHub that she would not . "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Sign up to receive our free weekly newsletter. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Unsubscribe easily. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Seems like nothing but questions on this site with no answers. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. A day later, I see a charge for $495 to my credit card from Stubhub. Your sale will show as an open order in your Stubhub account. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Did you find it helpful? There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Hell they got there money so send the tickets. Sellers often list tickets on StubHub weeks or months ahead of a given event. MLB is partnered up with Stubhub's and is fully integrated with them. Understanding your order's delivery status Print. Help us improve this article with your feedback. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. This is based on when the seller told us they'd have the tickets. You will enter your community username and new password and done! Ticket was sold and then canceled in this 3 hour period. So buyer beware. The event is today and I still don't have my tickets Print. StubHub is a great source for concert and sporting event tickets. Yes is there still hope i will get my ticket? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Their customer service isn't much help either. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. How is that they don't accept refunds, but you also aren't guaranteed tickets? I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. But when arrived no seats, they said I had general admission standing room only. They are not a reputable company and will not help or rectify their mistakes. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Go to 'My tickets' then Orders. Stubhub is a marketplace. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? how do I sell tickets to an event not yet listed? Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Not getting your tickets until the day of the event has . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. We can't ask them to send tickets earlier than the date in your order details. Copyright 2018 - 2023 The Ascent. i know there is still time but after looking at this sub my confidence is low. They will take your money then make you jump through hoops to get it back. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. StubHub is an eBay company that began selling and reselling event tickets in 2000. Thanks! A link has directed you to this review. You'll get your ticketsby the end of the day on your order's expected arrival date. View complete StubHub Return Policy. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. You're protected if events are canceled. I never received an email. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Well start sending you the news you need delivered straight to you. Cookie Notice OP the seller has until the "ready by" date. All Rights Reserved. The only way to complete mlb sales on Stubhub is by entering the barcodes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. For more information, please see our . Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. If you will get credit or a full refund on your original payment method. We are changing the way you register and sign-in to the StubHub Community. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. Hey @PM444! Dial +1 (866) 788-2482. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. Hell they got there money so send the tickets. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. The total price I had to pay was $400 for ticket and the fee. Sorry we couldn't be helpful. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Wait for a StubHub representative to reach you. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? I was told, "This time it is nothing we can do." ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . It may be close to the event due to ticket delivery delays. Bucket list site for many people let's say. I received all 3 of my tickets 2 days after payment at the agreed price. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? New to StubHub? Reddit and its partners use cookies and similar technologies to provide you with a better experience. But in either scenario, it pays to explore other options, too. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. I bought Hamilton Chicago tickets for a show almost a full year later. Privacy Policy. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Thanks. But it won't charge you a fee just to list your tickets, so there's no risk there. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. How do I list my tickets as Side View only and not Side or Rear View? Customer service all the way to your seat, 2000-2022 StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. and our I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. How Much Does Home Ownership Really Cost? Best Mortgage Lenders for First-Time Homebuyers. I was assigned 2 seats, 67&68. And so if you wait until you're within a few days of a given event, you might snag a great deal. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Not a very cool market price wise but sometimes it's worth the artist and experience. Called them and they said oh well, no refund. Re: Tickets wont arrive until concert date. We've got you no matter what. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. But as those events near, they may come down in price in the absence of having a buyer. Easy sales process: Some teams, venues, or artists put delivery delayson tickets issued to original buyers. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Unsubscribe at any time. should i just buy elsewhere while i still can? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. @captain-janeway - There could be several reasons as to why; some already being mentioned. You may not get them until just before that date. I have sold ticket many times before, this is not my first time, never had a problem. Make sure to ask the customer service agent to send you an email confirming your refund approval. Listings are removed without . You will enter your community username and new password and done! Price wasn't my concern as long as I got them for her. Waiting till the day of is bull****. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. That means when you buy or sell tickets, they are only the intermediary. Stubhub NEVER processed a refund and NEVER provided an account credit. What's tricky, however, is that there aren't pre-set fees. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Let us know if you have any other questions or concerns. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. I'm glad I didn't. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Also, who has a printer sitting around in the room when they travel? To check your expected delivery date, look at the 'Ready' date in the order details. As this date approaches, you don't need to contact us. i have enough stress in my life as is, just want to sort this out and be done with stubhub. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Rather, those fees can fluctuate based on factors such as ticket price and demand. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. ook at the 'Ready' date in the order details. When that happens, you're guaranteed a full . No. As you might expect, StubHub charges a fee for its services. I am furious! I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Musicians can get sick and sporting events can get canceled. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Upon reading these reviews I became stressed out and felt like I may have made bad decision. It would have cost me 1300 for the same ones had I waited any longer. Many or all of the products here are from our partners that compensate us. Re: Tickets wont arrive until concert date. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Unfortunately if they miss this date, you will need to contact customer support. Guess what happened next concert started and seller finally emails the tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. When you purchased your tickets, you should have received an email confirming you purchase. ConsumerAffairs is not a government agency. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Thanks! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What would be a reason for a seller to withhold tickets until night before the show? We really do appreciate the feedback though. We aim to provide readers with the most up-to-date information available about today's consumer products and services. This is based on when the seller told us they'd have the tickets. If StubHub asks you to return the tickets you . Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Yes Cookie Notice Seller Beware!!!! Chat with the representative until a refund has been issued. I said I sold my tickets already. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. With this same logic I could be charged a fee for sleeping for more than 3 hours. Help us improve this article with your feedback. StubHub went on to collect both the buyers payment AND my charge for the ticket price. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Original review: April 16, 2023. I went on to lose both my original ticket value AND the charge to my account. It may be close to the event due to ticket delivery delays. by Maurie Backman | If these are not available, you will likely get a full refund. Yes Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. same here. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) and our Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I bought tickets in November and there was a "delay" in transfer. We can't ask them to send tickets earlier than the date in your order details. Gather all the information you have on the purchase. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Here's what you need to know. 1. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Great system right ?? We value your privacy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. 03-25-2022 10:53 AM. Use of this website signifies your agreement to our, Understanding your order's delivery status. Re: Selling tickets with delivery delay. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. At 11:49am California time, tickets were available using the Live Nation . Scan this QR code to download the app now. Explain your case the best you can. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Review your order's ticket type and what its current status means (see below) and we would be screwed. That way there are no issues but additionally, so they can get paid. Why would seller unnecessarily delay ticket delivery? I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." FanProtect Guarantee: And if so, you may be curious about StubHub if you've never used it before. We keep track of all orders and guarantee delivery by the date in your account. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. It should be when you pay for the tickets then the tickets should be sent . Sorry we couldn't be helpful. Will my tickets arrive in time? You can always deliver before this date. Thank you, you have successfully subscribed to our newsletter! Did you find it helpful? Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. I read the FAQ but don't understand it. Waiting till the day of is bull****. Not getting your tickets until the day of the event has become more common with venues. It is not in a seller's best interest to cause issues for a buyer at the same time. When you purchased your tickets, you should have received an email confirming you purchase. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Some venues, artists, and teams don't release tickets until a couple days before an event. It's looks like pure scam. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Some teams, venues, or artists put delivery delays. Did you get the refund? Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Why does it out that date if closer to 24 hours? We value your privacy. Some venues, artists, and teams don't release tickets until a couple days before an event. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. In most cases, tickets aren't issued until 24 hours before the event. Click here to read our full review for free and apply in just 2 minutes. but we will do all that we can to help you out. So, option - wait to deliver at the last minute. Apparently sometimes it's out of their control. Wtf.. Had a couple tickets up on StubHub for a couple weeks. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Any answers or advice is much appreciated. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! This is why we do not list the specific seat #'s on our listings. Bought my tickets 4/6, said they would be ready 4/22. They said they would provide a refund and small account credit. Help! Musicians can get sick and sporting events can get canceled. Call toll-free from the U.S. or Canada, or chat online with support. How do I sell tickets that have a delivery day on Ticketmaster? I will never use this company again and warn everyone I know to do the same. Customer service all the way to your seat, 2000-2022 StubHub. Did you find it helpful? I've been on the phone with them 4 times now to get things resolved. If I'm on Disability, Can I Still Get a Loan? I called an hour before the concert to learn that my tickets were unavailable. Lindsay is the author of this solution article. I paid about $150 per ticket, including fees. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. I still show an option to transfer tickets in Ticketmaster but not to sell. So sorry again for the concerns! The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). If there were, we would look for replacements first and foremost as we want you at your event. The event is tonight. All Rights Reserved. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. I am in the same boat here what ended up happeneing to you? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. But, issues really are rare to happen in getting your tickets. 08-05-2022 07:20 PM. Mobile app: Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Sometimes, events don't go off as planned. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Check out our pick for Best No Annual Fee Credit Card of 2023. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Is this just an excuse to try and scam that they can't send right away? If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. by the end of the day on your order's expected arrival date. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. In most cases, tickets arent issued until 24 hours before the event. How do I know I can trust these reviews about StubHub? All Rights Reserved. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Sometimes, StubHub only allows hard stock ticket sales. This company is horrible and they DO NOT care about their customers. You will enter your community username and new password and done! We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Apple Wallet Tickets Not Tranferrable????? I was also able to confirm that my sale had been moved from the Open category to the Completed category. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Be the first one to find this review helpful. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets.

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