It should have been way more than that just for the inconvenience. That star should not be here. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. Initially I was told they would be done by Jan 9th. BBB Business Profiles are subject to change at any time. They also dispense contact lenses. What Is The Return Policy of Visionworks? My appointment was in December! I was recently at the Visionworks in San Tan and had the best experience. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Returning goods in-store is the most convenient option whenever you need to return a purchase. Frames and lenses purchased in a store have a 60-day . The glasses didn't even ship to either Visionworks store. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. But it is possible to extend it by paying an extra fee if it is worth. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ad-free. The store is in Springhurst Towne Centre in Louisville, Kentucky. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. and our The glasses I received were not usable. Package your product in a box to avoid damage. account information here. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. What Is the Visionworks Return Policy? Its February 2nd and I STILL do not have glasses! Never going here again, and I will inform others. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. This place (Latham NY office) is so slow. . Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. I just can't say enough nice things of the help I received. Complete kids line: However, Visionworks offers a 30-day return policy within which you can return your order. Asked me to call corporate line. We value your privacy. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. Please help me resolve this issue. Visionworks does not state on their website how to go about making a return. Return merchandise must be double boxed with no writing on the manufacturer's box. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. The staff names were Shenita, Mary and Dustin. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. How Does the eBay Return Policy Help You Deal With Unwanted Items? how are they?) Went to the Bensalem PA store today for readers. I know visionworks has a 100 day return policy. Influence-free. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Excellent service! Price paid for this product. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. Our content is intended to be used for general information purposes only. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. You can take your item or items directly to a Visionworks center to initiate the return process in person. The professionalism was superb. An item that was discovered damaged upon receipt will be replaced with the same model only. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. I tried to get an answer and all she said was I'm not going to argue about this and walked away. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. This may take up to 10 working days. Later I received. Tip for consumers:Was advised I'd have our glasses within 14 days. Frame finder: Visionworks ranks 162nd among Eyeglasses sites. and one set of reading glasses (cost me $294.00). A link has directed you to this review. DoNotPay can help you return items to numerous companies. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Resolved "Customer service " Resolved "Overall service.". The past three years I have made all of my vision purchases with Visionworks. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. If you dont understand something, dont worry about it, simply write it down in the comments section. models like the Visionworks are rated on multiple criteria, such as those They are still looking for the other pair. The staff was very patient and helpful. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Rating: ZERO! I asked her if she realized that this process is not Customer Friendly. We apologize for the inconvenience. The promise date on the glasses was May 23. I used insurance and paid ~$65 out of pocket. I spent $1200+ on Nov 16 for 3 pairs of glasses. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. The customer service is terrible and there is no standardized system for tracking orders. Don't order from Visionworks if you must have the glasses in a timely manner. They worked for long-distance and reading and would have been a great backup pair. Had not planned to be here this long. I had told him I get ocular migraines and was having a slight one and he truly made it worse. They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. Victoria helped me select my glasses. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. Address your return to the address listed on your invoice. All You Need To Know About the Jet Return Policy. File a complaint. Never doing business again with that kind of attitude. Understaffed all the time. Resolved "Charges" Resolved "Cancelled appointment.". Click on Log In and enter your email address and password. Quick question! All glasses are under warranty for the first year, which covers manufacturer defects . listed below. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. So disappointed and disgusted. A member of management has reached out to ******** to invite her in to look at other frame options. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. After 4 return visits, my prescription was still wrong. We will ship the replacement item at no cost to you. This was extremely inconvenient and negligent toward the Customer. No explanation - no eyeglasses. I would also appreciate someone contacting me with an explanation. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Currently, they do not offer a way to track your return or refund process. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. How long is the return window for Visionworks? Today 4/4/2023 I check order status online it still says pending and delayed. You wont get them for MONTHS! Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. Visionworks offers a simple 30-day, money-back guarantee. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! 15 minutes late for 10 am appointment. The company does not accept items that are broken or damaged. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. My order for glasses went into the Bermuda Triangle apparently. LensCrafters return policy online is very simple, . Boxed items can be opened, but all packaging must be included. They gave me my glasses without my Nike case they came with and gave me a vision works case. They reordered both missing pairs. I could replace the original but not upgrade. Dont worry, you will be able to successfully return the item. Be the first one to find this review helpful. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . Before jumping on to the sue them boat, exhaust all your other options first. I was told that online appointments are teleview appointments. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. Yes absolutely! TIA. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. Later I received an email that my appointment time was changed, then another that the time was changed again. I was told the lab LOST my glasses! I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. I do recommend this company. Enjoy reading our tips and recommendations. I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. Will not open as website state. It's vital that buyers take the time to read through a company's return . The workers were quick and knowledgeable. No one say hello we will be with you in a moment. I have contacted the store and I always get the same story. Make sure the item hasnt been used or isnt damaged. Has anyone returned their glasses? Damage that is not consistent with ordinary wear will not be accepted. The only some which they gave me were ineligible (printer ink/toner was all faded). Took another 20 min to get that done. How do I know I can trust these reviews about Visionworks? When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. Said he was the manager. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. Powered by consumers. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? Insurance, Plans & Prescriptions Do you accept my vision insurance? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. All product returns require a Return Authorization number (RA#). * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. We dont recognize that sign in. What vision plans do you accept online? I am a customer/client and I have a right to approach the others but they stonewalled me. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. Anyone can write a Trustpilot review. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. You may also return a defective item for a refund, however, a 20% restocking fee will apply.

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