Next step\u2026legal action. $800 for 2 tix. -Discover the hottest events in your area. Trust us on this. When I purchased my tickets the site said UNOBSTRUCTED VIEW and on reading this was in the VIP area. to this event. Apr 27, 2023 IST 6 Min (s) Read. Which means they held onto my money from Feb 12th til June 9th.\r\nI was told today that I would not receive any further compensation for my costs.\r\nI am a disabled Vet on a fixed income and this is how Viaggo treats people. I'm guessing these teams were the round file because I received no response from anyone. doorstepped occupants of a relatively modest property in Dundee, divest itself of the StubHub business outside of North America, successfully adopting anti-touting strategies, Section 92 of the UKs Consumer Rights Act. The companys full name, according to a well-placed source, is Global Experience Solutions. We will be looking closely at this evidence to ensure that the order has not been breached. Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. During the pandemic, I believe many people decided they were going to travel once COVID-19 restrictions were lifted. Why has that turned into 300.97 in total. I really wish I had gone direct to the event organiser. So, plan ahead and get your tickets early. The venue will check for ID, and the name on the ticket doesn't match my name. Shocking. Home - Ticket Site Reviews - Is Viagogo Reliable? If you are looking for an urgent telephone number for Viagogo, or if you are wanting to speak to a representative at viagogo then you can try some of the contact methods below: Another useful link is their FAQ section: Viagogos help centre: https://www.viagogo.co.uk/Help/Buyer. However, this is a supposedly multi-billion-dollar global operation were talking about; and one with an appalling record of legal compliance, that has profited substantially through mis-selling tickets to UK audiences, and one whose merger will have significant future connotations for the entire UKs live events sector. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Then, on August 16th, the CMA published a new report recommending even tighter controls on ticket resale, including a strict limit on how many tickets an individual can resell. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. Would you like to add a photos or videos? The problem with places like Viagogo is that say your tickets were originally purchased from GigsandTours, you aren't their customer so they can't help you with any issues. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. Executives . legitimate ticket in time for the event. So Viagogo remind us, at every possible opportunity, just how scarce the tickets that youre looking at are. Most touts aim to turn a profit at high-demand events. The resale ticket market for live events is a Although they are still the biggest, they have arguably lost the title of best. Privacy Policy. All our prices are live and transparent giving you the best ticket prices. You can use their site in multiple languages according Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. All the elements come into play when selecting the best time to visit Grand Canyon National Park. their tickets. Ticket resale website Viagogo that has come under fire for a lack of transparency. This could cause them to end up lowering the price to something So, if you need any help, reach out with caution, we did have some customers report of a better experience in recent months and we hope that this trend continues. And now, no General Onsale, So, about Rufus Taylor joining the Foo Fighters. event on their site, How many tickets are still In front of the stage was $267 for GA seating, but those were really hard to grab. Viagogo for a good part of the past 10 years has been the largest and most secure marketplace worldwide, but unfortunately, in recent years there is a change in the sentiment towards them. Viagogo which was founded in London in 2006 by the former co-founder of StubHub Eric Baker, and is considered today as the largest ticket marketplace in the world, spreading to over 160 countries. However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. Manchester City v Manchester United tickets, Manchester United v Manchester City tickets, LiveFootballTickets.com Complete Review. In addition, great customer support is They dont last long these days. We only partner with safe websites so that you can be guaranteed tickets. Viagogo has not responded to requests for a comment. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. New York CNN Business . Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. Ticket reselling works on the basis of having a middle-man involved in your transaction. Completely unacceptable, ripped off - Never again! will be higher as the person has already purchased the ticket at full price and Interestingly, the increased consumer demand for travel has made up for reduced business travel, which has not returned to pre-pandemic levels. Subscribe to Lonely Planet newsletters and promotions. Stupid or what? With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. TL;DR - Bought standing section tickets on Viagogo. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. From painstaking research, it appeared that these 3 sellers were responsible for an astonishing percentage of viagogos total inventory. Furthermore, buying tickets from different regions of the world is made easy, this is one of Viagogos main advantages, it is quite common for tourists and for people who are living abroad in countries such as Australia, Singapore, Germany, France the US to buy tickets to live events on their site. There are former customers ranting about rude customer service agents, and refusing to give refunds for situations that seem viable. Scott Schenkel, the interim CEO at eBay, said . One of the most important things is to be able to safely rely on your ticket provider when you buy your ticket, many ticket resale sites offer some sort of a ticket guarantee and customer support but those guarantees dont always come through. A Few Pro Tips on Buying Tickets From Viagogo. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Those are resellers. At Lonely Planet, we're always planning a trip somewhere. As a resale aggregator, prices may be higher than face value. No problem though\u2026.I already had the proof.". Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Still, there are plenty of cases where the opposite is true and one-way tickets are incredibly expensive. Viagogo does not have the greatest record with regards to Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. Scan this QR code to download the app now. I've just moved here and decided that I'll take the opportunity to go see them live. The consent submitted will only be used for data processing originating from this website. If there are any issues with the tickets (e.g. Airlines idled large portions of their fleets because travel demand was so lackluster during the pandemic that they weren't needed. Their initial response to my inquiry was that the tickets are often released shortly before the event. So, when you do purchase your tickets, you can rest assured that its via a secure payment system that you can count on. In April the Competition and Markets Authority (CMA) threatened it with legal action for. I think once the peak summer demand is tapped out, you will see a lot of deals and opportunities for discounts in what we call shoulder season. This is always a cheaper time to travel but I think this year it will become even more of a bargain. Your email address will not be published. U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. there are higher prices, the more outrageous sellers are often unable to sell Make sure the email isn't sent to your spam folder. Viagogo will help you market your tickets until you find a new buyer. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. However, there has been a great deal of criticism directed towards Viagogo as of late. I cannot afford to lose this money. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Despite a great marketplace, Viagogo tack on an incredibly high booking fee or in other words, their cut for the service they provide to their tickets. And anyway, who are Ryan & Jacob ? If you want to know if using Viagogo is reliable, then read ahead. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. A substantial figure, yes, but considerably less than the 2.5bn market value claimed by viagogo and StubHub. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. The options will pop up and you can choose what you were looking for. Some might say that this is what enables them to dominate search results in multiple languages, due to their massive investment in translating and localizing their website. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Then, on Monday August 16th, two investigations drawn from FanFairs evidence were made public. Pioneering a commercially questionable model that combines the 1985 comedy classic Brewsters Millions and a Stella Artois marketing pitch, Ryan & Jacobs strategy appears to involve posting tens of thousands of reassuringly expensive tickets at events like Cherym & Cheerbleederz at Birminghams Sunflower Lounge, or Goan Dogs at Manchesters Castle Hotel, or Julia Bardo at Clwb Ilfor Bach, or Lonelady at Stereo in Glasgow or Joe & The Shitboys at The Horn in St Albans. On the back of a costly long-running investigation that has made substantial progress in cleaning up secondary ticketing in the UK, it feels absurd that these serious allegations raised about viagogo are not being pursued more vigorously. reliable customer support, and ticket guarantee. Long story short, Viagogo is legit. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. You will continue to see these well-known sales practice throughout the entire site. I have to pay $7k a seat to watch them learn something?" 29 Apr 2023 04:12:12 We have the largest inventory available in one place. 100% of your money back. Not use Viagogo. Shari uncovered what appeared to be a premeditated pattern of cloned and speculative listings by all three sellers. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. I also predict airfares will eventually return to about where they were before the pandemic. Pent-up, post-pandemic demand plus staffing shortages adds up to a squeeze on airfares this summer Horacio Villalobos / Corbis via Getty Images. Lets face it, if viagogo were a tiny High Street business, they would have been closed down yesterday. Expect to spend in the neighbourhood of $4,000. Although these booking fees are variable, some of the more popular events have fees as high as 30 %. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Filtering what is happening in music to save you time, money and effort. Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. In short we dont want to lose out on something that we will like, such as popular football tickets. In addition to their poor customer service, it is also to be wary of their high hidden fees . Youll be glad to know that it is a relatively painless process to find your tickets on Viagogo, thanks to a host of search features on their site. In the US, StubHub is an absolute juggernaut. The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. GES SLs listings were speculative. They are known for grossly overcharging by jacking up prices on "limited" tickets. DO NOT USE VIAGOGO. He can\u2019t buy his way out for ever!!! This is definitely something to consider before using Viagogo. These tickets were selling for \u00a368 each so you can imagine how angry I feel. All of these search features make Viagogo a I recently used Viagogo to buy two tickets for George Benson at the Royal Albert Hall. Once you manage to pass this loading page, you will see some more scare tactics and somewhat of an unorganized page. Required fields are marked *. The Royal Albert Hall says that the shows promoter allocated tickets in PRs row to Amazon, as it was a legitimate agency for the show. Its my favorite time to travel anyway, as its usually cheaper and less crowded. Despite overcast skies, Seattle is a beautiful part of Washington State. They also accept direct payments and Paypal to make it easy to pay for your tickets. And where are H.E Events? Compare Seats and Options. You should also pay attention to the ticket restrictions such as Limited or restricted view which indicates that the view for that specific ticket will be obstructed. They refunded the money on June 9, 2022. Whats even worse than the high booking fees is Viagogos hidden fees. According to the aviation analyst, the ripple effect comes down to the fact that capacity or supply isn't fully restored yet and is not keeping up with demand. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). To allay these competition concerns, viagogo was instructed by the CMA in February 2021 to divest itself of the StubHub business outside of North America (aka StubHub International) in order for the merger to complete. Do Not Sell or Share My Personal Information. is looking to sell it for more money. Can I find the tickets that Im looking for on Viagogo? The show in question is Metallica with Slipknot, in October, at one of their Australian stadium dates. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Something GES SL appeared to be doing systematically . Also, buyers only pay once they have been to the event and had no issues. Can we ever expect flight prices to lower to what they were before the pandemic? Is Stubhub Reliable? As long as those sellers keep operating, the tree looks to be blossoming. Viagogo offers multiple currency conversions which makes it easy to convert the prices on the site into your own currency. I paid \u00a3336.93 for 2 tickets. For 2 years -really!!!! Continue with Recommended Cookies. And who is Sofia Wagner? before the gig. Nicht Viagogo bentzen. The Foo Fighters announce their first gigs without Taylor Hawkins. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. Manage Settings Going to cost to see things there! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. It may be difficult to relist some tickets. Prefer this to be honest. Although scammers were a common problem in the early days of online ticket reselling, the industry has managed to get a handle on this issue over time. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Why are Viagogo tickets so expensive? Just make sure that you Relisting your ticket is free of charge if you originally purchased them from the site. Turned up to the event and was denied entry for invalid tickets. We all got a bit spoiled with cheap flights. If these recommendations are enacted, sites like viagogo and StubHub will effectively be starved of tickets. A source close to Viagogo said it had no other connections to Global Experience Solutions. However, we believe the bulk of funding actually came from a complex of loans, and two VC funds: Bessemer Venture Partners and Madrone Capital Partners. We weren't able attend 2 years after the initial date. This means that the prices As a result of this, their guarantee should definitely be taken with a pinch of salt. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. They robbed us blind. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. ", "Read Trustpilot before \u201cbuying\u201d from this company of cheats and scammers \u2026I wish I had! At the same time, their recent controversies and complaints from customers have been on the rise, their sale tactics have been highly criticized and you might want to check more options when you consider buying your tickets through viagogo at this point in time. I picked up my tix after signing up a few days earlier for the whole verified fan thing. Similarly, they rarely price tickets at 10 times over face value. When our tickets were not provided they refused to provide a refund . The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. This subreddit is devoted to the band Slipknot. Domestic flights remain high, too. That said, we wont see the return of bargain-basement prices we saw during COVID-19 anytime soon. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. For now, though, the good stuff. Strengthen your review by uploading photos & videos. Check the email address that you used to sign up with Viagogo regularly so you can see their reply. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. We were able to purchase tickets directly from Churchill Downs.\r\nThey only refunded my money after I issued a dispute with my bank. (I recently priced a ticket to Rome for June and got sticker shock when it came in at $2000for coach!). [STOP PRESS: on Wednesday 8th September, it was announced that Digital Fuel Capital, a US investment fund led by an ex-colleague of Eric Baker, and with interests in coffee, rugs and sportswear, would be buying StubHub International. ticket vendors worldwide as they take pride in their competitive prices, Our Concert which finally happened last year was cancelled twice and despite numerous emails phone calls to the company for refund they refused to refund our tickets and stated the concert was postponed. Looking over the accounts of viagogo and StubHub, they estimated that overall sales value of the UKs uncapped ticket resale market in 2019 was 350m. there is an issue. Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. Aside from the terrible timing, notably it was described as the worst deal ever by Forbes, the merger also attracted attention from British regulators who foresaw, correctly, that it would bestow viagogo a monopoly position in the UK. 3- J'ai pay 76 pour chaque ticket et reu des tickets d'une valeur individuelle de 50. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. keywords. 2- I bought ticket for 76 and have received ticket of 50 value. $2200.00 down the drain. An example of data being processed may be a unique identifier stored in a cookie. This skullduggery raises plenty of questions. "Viagogo is a criminal company who have STOLE $600 From us. You can always check all the available options on Seatpick for the desired event and find more options and other recommended sites. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. A case for why the hop-on, hop-off bus is worth it. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. I've heard a lot of horror stories but I also know that some people haven't had issues. Higher fuel and labor costs are also incentivizing airlines to try to raise prices where they can. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket.

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