mainland United States. Fairmont El San Juan Hotel Photo Source: Fairmont El San Juan Hotel. If you like, we'll notify you by email if this restaurant joins. For just $5, you get an all day, come-and-go-as-you-please pass to visit El Castillo. 0000012421 00000 n The view Absolutely gorgeous. Joins us for a special Mother's Day Brunch buffet style offerings Live Stations and our extravagant dessert station! elegant past and present seamlessly, with warm textures and subtle ocean hues. The bar/restaurant/pool staff were typically friendly and accommodating. Write to Fairmont Hotels and Resort: 155 Wellington Street West. These tours are similar in size to those of the cruise lines. Its quite the scam. Overall I like the location , gym , and ambience of the hotel . You will see Pueblo supermarket at your left. esjinfo@fairmont.com. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit, At each touch point along a guest's journey attending a meeting or an event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19. Members' rate available: Save up to 10% at participating hotels with our loyalty programme. We had the deluxe ocean view which did had a view of the ocean but was mostly of the roofline below. Private Shore Excursions allow you to travel with your party alone. The hotel itself was beautiful. Please see our partners for more details. . The Royal Sonesta San Juan: Nice retreat - See 3,698 traveler reviews, 2,273 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. After Platos Restaurant and Lupis you will find El San Juan Hotel to your right hand side. This was nicer but still NOT what I paid for or thought I was getting. When entered room there was old food left in refrigerator:( The rest of the week the rooms were cleaned pretty good. The listed hours were until 8pm, I believe. No one was happy with the experience at this hotel. Pros: smells great. Hospdate en este condominio en Ro Grande. 6063 Av Isla Verde 00979San Juan Puerto Rico, Contact email esj.reservations@fairmont.com, Access: 2 km / 1.24 mi 1 hrs 9 min walk / 9 min drive, Access: 3 km / 1.86 mi 1 hrs 23 min walk / 13 min drive, Access: 5 km / 3.11 mi 1 hrs 39 min walk / 18 min drive, Access: 8 km / 4.97 mi 1 hrs 39 min walk / 22 min drive, Access: 10 km / 6.21 mi 1 hrs 39 min walk / 14 min drive, Access: 65 km / 40.39 mi 1 hrs 39 min walk / 1 hrs 6 min drive, Access: 75 km / 46.6 mi 1 hrs 39 min walk / 1 hrs 39 min drive, Access: 35 km / 21.75 mi 1 hrs 39 min walk / 1 hrs 21 min drive, Check-in from 04:00 PM - Check out up to 11:00 AM. Rented a cabana for the day. Night club (if youre into that). It was a bit more challenging to obtain an umbrella, but the pool staff was very accommodating. Our server was extremely attentive and we didnt have to wait long for drinks or food. This topic has been closed to new posts due to inactivity. Originally opened in 1919, the Vanderbilt was Puerto Rico's first luxury hotel; in 1940, it also became the first on the island to have a casino (no longer). 0000011864 00000 n Isla Verde, Carolina, 00979, Puerto Rico, 6063 Isla Verde Avenue Carolina, 00979, Puerto Rico. We appreciate you sharing your experience for others to read. OT. Ask the pool team for pricing and availability before booking if you have the chance . $125 was a lot to pay for just a beach chair and an attendant putting my towel on it upon arrival. When booking I was torn between El San Juan and the brand new Royal Sonesta next door which we visited and will be sure to stay at next time instead. . It is always a pleasure to receive feedback. Please rest assured that we are evaluating what was shared so as to find the appropriate measures to address the topic mentioned and prevent future occurrences. I thought the $250 included service, food, drinks. From check-in with Shirley at the front desk to our final minute, we were more than impressed. suites, and poolside and oceanfront villas. It is in an area that is safe and easy to get an Uber. Indulge in a body wrap, a body treatment, and a facial at Well . Explore menu, see photos and read 689 reviews: "The restaurant was neat, it has a quiet, casual vibe. Thanks to Rooftop staff, Ivan, Andreliz, Francisco, Joel, Nadya,Talimar, Valerie, Almarie, Jennifer, Danilo, Elishka, Marcos, David, Christian, William and Orayma. Members' rate available: Save up to 10% at participating hotels with our loyalty programme. Estars muy cerca de atracciones como Playa de Luquillo y Casino Wyndham Grand Rio Mar. No one told us this so we weren't able to put in a food order. No one was happy with the experience at this hotel. Fairmont El San Juans poolside service embodies authentic Puerto Rican hospitality. Very caring to make sure the family was comfortable. This San Juan restaurant offers coastal cuisine and inventive cocktails complimented by local Puerto Rican flavors. Guests must be able to get in and out of transportation. Dress code: During the day shirts and . The ESJ Hotel was definitely in the top three resorts my wife have ever stayed in over the last five years. I was pleasantly surprised since this was Easter Sunday and they were busy. This was an awesome experience thanks to all of the hotel workers hard work. more, You seem to have JavaScript disabled. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Enjoy up to 20% off your stay when you book before September 5, 2023 for stays through December 30, 2023.. Service was great and it was nice to receive bottled water upon arrival. San Juan Marriott Resort & Stellaris . To learn more about our protocols, please visit. Cabana. For a great night out go to the terrace Mist Rooftop Bar & kitchen. At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Between Friday, April 14, 2023 and Saturday, December 30, 2023. Ate lunch at the restaurant. Sorry, this excursion is not available for purchase. Thank you for taking the time to share your feedback. Was there from 11:30-4:30. It is run down the roof was leaking in several places in the lobby. I was in the main tower on the 9th floor and my view was of a dirty roof with exposed pipes (see pics). We couldn't stream video but could check email, go online, etc Con's - Drinks are VERY expensive. No chairs . Beach, Fairmont El San Juan Hotel is an oasis of 388-guest rooms, including 84 Kids loved that! in room. This casual, family-run restaurant is an ode to authentic Italian fare. Thats the real reason we chose this place. Make your way to the Intercontinental Hotel and discover for yourself one of the most beautiful resort properties in this area. nearby areas, or we can arrange for an in-house doctor to complete your test at I totally recommend the cabanas! Big portions for the $. negative test result upon arrival, we can assist you with several options, We did enjoy the cabana but it was stressful accounting for where people are sitting so it was a bit of a rough start. starting at. The pool was very clean and the drinks were tasty. In overall it was really good but the drinks were not strong as me and my couple likes it. The hotel itself was beautiful. Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. + Each design celebrates San Juan's elegant past and present seamlessly, with warm textures and subtle ocean hues. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. Members must present their member card upon check-in at the hotel (or their member number if they have not yet received their card). Venture inside and find an ode to traditions, old and new. I can see renting beds/cabanas but the . I reminded them I also had a reservation for a double queen and moving me to a double queen was not accommodating my request, it was fulfilling my reservation. More. It was nice to have the jet skis and parasailing near by. Book now at CAA - Fairmont El San Juan Hotel in Carolina, PR. Do hotel guests also have to purchase day pass to use pools, chairs etc? Tripadvisor performs checks on reviews. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Location. Enjoy up to 20% off your stay when you book before September 5, 2023 for stays through December 30, 2023.. We spent the Easter holiday at El San Juan and below are my notes: - No blankets available for sofa bed (they gave us 4 sheets and said 'sorry') - Dinner at Meat Market took 45 minutes for food to arrive (no offer of compensation) - Music at pool is WAY TOO LOUD - Upon arrival tile floor in room was 'greasy' and slippery - Floor lamp was broken / bent - Toilet paper was loose, kept tilting to on side - Room in general is very dark - No cream for coffee at Cana on 4/7 - Rain on 4/8 - multiple leaks in lobby ceiling with. The Royal Sonesta San Juan: Wonderful Hotel in Isla Verde - See 3,699 traveler reviews, 2,274 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. 0000016831 00000 n For further information, please contact, Complimentary Wi-Fi, flat-screen TV, cable television, It is always a pleasure to receive feedback. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Total misdirection from the hotel. We take great pride and have made improvements in the past based on guest feedback. Situated on two miles of the pristine Isla Verde Beach, Fairmont El San Juan Hotel is an oasis of 388-guest rooms, including 84 suites, and poolside and oceanfront villas. HlnFz Juan, on the award-winning Isla Verde Beach in Puerto Rico. Fairmont El San Juan: Located in Puerto Rico, this resort offers a taste of the island's culture with its art, music, and culinary experiences. 0000091397 00000 n Good. I will share your comments with our team. more. The Good: Location and proximity to stores, dining, airport. Our events team will handle directly any of your catering needs. Despite 4 notifications to the hotel staff, the toilet was broken during our entire stay. Alternatively, you may use, San Juan Marriott Resort & Stellaris Casino. We have stayed at this hotel many times but this time just wanted to come for the cabana at the pool for $425 plus food $350 and our last day the beach chairs with no umbrella and no service for $375. No chairs for guests after 9 am. The grounds are well kept. 0000002248 00000 n The experience was pretty nice. Easy access to the beach, but unfortunately Fairmont dont train their staff properly in the average of 10 workers 2 of them were nice and 8 werent tourists friendly no matter how much you tipped them or how nice you were to them they wouldnt give you good service. OpenTable Diner. 2:000svsX0`Hb`$v) I>1dGr2prpQ>#@ ,L endstream endobj 314 0 obj <>/Filter/FlateDecode/Index[15 238]/Length 31/Size 253/Type/XRef/W[1 1 1]>>stream Ample beach chairs, and great service(drinks, food, etc). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 7.9. All reservations (abroad) are payable in the currency of the country where the hotel is located. I also even messaged on open table but no one answered that either. Reviewed From Airport North: Take the first exit to 26 west. Stay away!!!!! 0000103738 00000 n The location was close to the airport, close to old San Juan and on a nice stretch of beach. We are unfortunately checking out today as Im sitting on the veranda of my Ocean Front Villa writing this review. Great drinks and experience. Book your private event, or large party with us at El San Juan Beach Club. We are searching for available rooms. Condado Vanderbilt Hotel, San Juan. Very clean and spacious, plus there's plentiful outdoor space to enjoy. Members of ALL Accor Live Limitless enjoy an additional discount with the Members Rate benefit at participating hotels. Book with Confidence :Flexible cancellationandsafety protocols. 0000142564 00000 n Day passes to the locals made the pool/beach area questionable and a little scary. Situated floors 4-7 in the Grand Tower with Partial Ocean Views, This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. . See all of our readers' favorite . Fairmont El San Juan's poolside service embodies authentic Puerto Rican hospitality. Live an unforgettable day in a luxury cabana or daybed at one of the four pristine pools that offer experiences ranging from relaxing to reinvigorating, or bask in the sun on the award-winning Isla Verde Beach. Accommodation: Fairmont El San Juan Hotel. Please email: Tara.Dickie@Fairmont.com. 0000142525 00000 n Definitely recommend!! Your moment of enchantment! To the left and right of the hotel are food stands that sell empanadas(chicken or beef), chicken kebobs, tacos, pizza, bottles of water, and pina coladas.- Great location to shops and restaurants. Location 4.6. 5. Please select a tour departure date and time in order to add this product to your cart. The guest rooms are spacious and luxurious, with a light, airy design. Property Features. 0000001556 00000 n OpenTable is part of Booking Holdings, the world leader in online travel and related services. retreat in the Villas. It does NOT qualify as a 4 star property in its current condition or level of service. 0000010777 00000 n Fairmont Doha offers a curated selection of 5-star experiences, including helicopter rides over Doha, dune bashing, desert picnics and yacht cruises. Sign up for more information about this hotel. The cabana on the beach was amazing. Choose from a collection of inspired accommodations: modern We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. Thanks to the professional staff at San Juan Water Beach Club Hotel for making our stay so memorable. Caring for our valued guests and colleagues is our top priority. The only hotel that (used to) offer day passes is Marriott Stellaris. The tropical fruit was very good and chicken and burgers were good. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones. 0000122066 00000 n Reviewed Just charge it in the initial room rate instead of "sneaking" the charges on you after the fact.- Food and drinks are very expensive. Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Everything you need is right there. Perfect! Access to the beach is quick and convenient, and there are plenty of pools in which you can relax and unwind. The water temperature was perfect! I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. It's unfortunate to hear that you didn't enjoy your time with us, and you feel that the response would be a standardized message. The restaurants are SUPER pricey. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. 0000017598 00000 n While these day excursions are larger in size, our focus on quality remains extremely high. For assistance with your inquiries, see more information at the bottom of the page about how to contact us. 2023. I will start by stating that I have been in the event/hospitality/meetings industry for 25 years and have stayed at a lot of hotels in that time. The hotel was clean ( except for bathroom by pool) they could have been inspected more often by staff . We loved the experience, definitely a must do! 1Ft B\lbic"1p.`y~"@ Large loungers. One last tip: Use Uber to travel to Old San Juan and the airport. The front desk staff treated me like I was a difficult customer and said those rooms were reserved for other incoming guests and mentioned several times about accommodating my request. 0000057367 00000 n I found it a little hard to believe there was no upgrades available . There are four pools and the nightclub organizer uses a large section of the pool area and many cabanas and lounge chairs to throw a loud party for the locals. 0000017113 00000 n including testing centers in the Luis Muoz Marin International Airport and At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Embark on spirited seaside adventures, from lounging in beach chairs beneath umbrellas to kayaking, jet skiing, snorkeling, and more. You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. I did not have a AAA Four Diamond experience and I did not appreciate the way I was treated. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite. Its very close to the airport but in a good way, minimal airplane. Resort fee $60/day. The hotel charges you $32 a day to use the resort facilities and $3 a day for maid service. Juan our server was very attentive. The day beds themselves are very comfortable and come with an umbrella. No chairs for guests after 9 am. On vacation in PR. The senior manger Johanntan Revirea need to be fired as he destroyed our honey moon just because his attitude. There are some fun shops in the lobby; the on-site restaurant Cana is absolutely incredible and has one of the best menu offerings around. Difficult/Significant Physical Activity: A large amount of walking and or climbing is required, often over unpaved and uneven terrain. With two young kids(4 and 2), a hotel that is not an all inclusive is not the best option for us. We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. We never had a good experience with the front. The cats are a little much all Every experience was positive. Cabanas can be cancelled by 10:00am AST the day before your reservation date. Book for the weekends when there is a DJ! Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation. We had dinner in the Italian restaurant it was great. That traveled with us. A short taxi ride from the cruise ship pier, not included in the price of the tour. So worth it to have a spot to take all your stuff. Music at the pool was lounge house, the around 2P a DJ showed up and the music got significantly louder. You may need to negotiate a few steps. NINETY DAY PASS - $2,250 Additional $100 (Couple) per month The wellness center is not to be missed and I am sorry we didn't have more time to sit and enjoy cocktails and live music. My kids (6 & 7) did not want to leave and keep asking to go back. Service 4.2. Fairmont El San Juan is the best of everything! Thank you, and we'd be grateful for another chance to assist you in the future. Overall Service is slow. One worker in particular at the beach was amazing. #8 of 15 hotels in Isla Verde. Select an available day in the calendar, the number of guests, and complete booking, Receive booking confirmation with details and instructions. 0000009136 00000 n 0000003014 00000 n 0000092061 00000 n Lisa is a fantastic manager. 6063 Isla Verde Avenue, 00979 San Juan, Puerto Rico - Excellent location - show map. Everytime we come we buy drinks, bottles, and food so are spending a lot. I am not cheap specially when im on vacation but $60 for 3 bottles of waters its insane Its taking advantage of tourist. The staff at Cana was wonderful as well as the poolside staff. I was supposed to get an upgrade if one was available upon checkin , but I was denied . I booked it with my travel agent , and she is part of the virtuoso network , which this hotel is part of the program . Thank you for the great review recognizing the efforts of the staff to create a memorable experience. Customer review rating (ALL Rating) 3.8/5 878 reviews. Located close to The Mall of San Juan, Fairmont El San Juan Hotel provides a casino, a nightclub, and 3 poolside bars. You can learn about the history of this 16th century citadel. The only hotel that (used to) offer day passes is Marriott Stellaris. Well & Being offers a palette of uniquely rewarding and deeply personalized experiences in an amazing spa and wellness setting, which infuse life with a greater sense of vitality. Here, you will experience unparalleled service, unrivaled presence and attention to detail. For your delight, we encourage daybed and cabanareservations prior to arrival on Open Table. Our server Michael was great. 2023. Explore the universal connection between enjoying life and living well at Fairmont El San Juan Hotel. Overall, I was very disappointed. 1 800 819 7155. Brunch & Bottomless Mimosas Apr 18, 2023. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Much cheaper than the local taxi companies. If possible to modify your reservation on open table the experience would be a lot better and easier. The service lack very much I asked for a wine opener and 2 glasses and it took them over and hour and when I called the girl I believe her name is kenda said that there are other priorities and that they are short staff . Easy access to the beach, but unfortunately Fairmont dont train their staff properly in the average of 10 workers 2 of them were nice and 8 werent tourists friendly no matter how much you tipped them or how nice you were to them they wouldnt give you good service. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. 2023-04-20. A F Venture inside and find an ode to traditions, old and new. Book from April 14, 2023 until September 5, 2023 for stays through December 30, 2023 (stay dates may vary by property). It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide. We went and had brunch in the restaurant overlooking the pool. Resort Day Pass. 7-day advance purchase required for hotels in North & Central America. From hotel, take Isla Verde Ave (Route #37) on left, going East. This is the version of our website addressed to speakers of English in the United States. 0000006862 00000 n Not always, but there was some inconsistency there. You can sip a cocktail in the stylish Q-Bar and savor flawless service and exquisite cuisine from Italian to Asian fusion influences. You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. including 2 other families. 0000004999 00000 n 0000011387 00000 n We did the $450 cabana for 4 people. For assistance with your inquiries, see more information at the bottom of the page about how to contact us. Where San Juan's people, parties and performances come together. It was that great. We fed the ceviche to the sweet resort cats that they dont take care of. 0000134206 00000 n 0000103835 00000 n Download the Accor ALL app on the App Store - new window, Get the Accor ALL app on Google play - new window, 6063 Av. Well located, good service - but too busy, Anonymous Families - 4/21/2023 Confirmed reviews ALL. The lobby is the only thing that stands, Hotels with Infinity Pools in Puerto Rico, Hotels near Jutox Juice Bar & Water Sports, Hotels near Balneario Isla Verde (Playa el Alambique), Hotels near Chabad Jewish Center of Puerto Rico, Hotels near (SJU) Luis Munoz Marin Intl Airport. I cant serve you. The lobby had a lot of charm and the pool villa was a good size and clean. You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Discover inspired cuisine with authentic Puerto Rican flavors by Chef Juliana Gonzalez. Toll Free room reservations only Relax in the lush mountains of Puerto Rico with a unique soothing spa & wellness day. provides you with the opportunity to experience the beauty of the island safely At Fairmont El San Juan Hotel, We have booked exclusive room for $5,000 and got room for $2,000. Fairmont El San Juan Hotels long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. Awesome location, great service and atmosphere. Had a great time celebrating a birthday. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. With a long rich history, the hotel continues to be one of the Caribbean's most desired retreats. Celebrate Noche de San Juan in luxury and enjoy iconic festivities at Fairmont El San Juan Hotel, Enjoy breakfast buffet for two daily at Caa. From the food, to the location, to the staff, Frances at the front desk in particular was simply a gift from above. Travel. 0000104434 00000 n Was charged $125 for each chair & needed three chairs. Fairmont El San Juan Hotel's long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. Fairmont El San Juan Hotel: Weekend day pass nightmares! 0000150922 00000 n This may not be a con for everyone. Daybeds can be cancelled by 10:00am AST the day before your reservation date. - The free WiFi throughout the resort was adequate. I am a person who usually only gives good ratings and leaves the negative only when I feel like it is really warranted and want to give others a genuine review. Long long wait to have breakfast every morning. Thank you again for sharing your experience. Fairmont El San Juan Hotel honors the best traditions of the past while creating high-impact new ones, inviting all of the community to find new, festive reasons to plan a gathering. This is NOT the 4 star hotel you think you are booking. 15% off Best Available Rate and El San Juan Breakfast for two per day. And the service was great! Save on your reservation by booking with our discount rates at Fairmont El San Juan Hotel in PR . It's not just the destination, but each step along the way that creates an unforgettable journey. I cant say enough good things about it. Apr 24, 2023. Daybed. %PDF-1.4 % Techno like music playing with bachelorette parties ruined the atmosphere.

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