Thanks very much for the reply/info. The lights may be on, but who's going to help troubleshoot when Google Assistant doesn't respond from your Google Home? The first thing to check is whether the Google Home app is up-to-date. Raul is a content connoisseur who appreciates articles that age well. Reboot router Power the router off and then power it back on. We have some things that work, but not in all situations. Troubleshoot your wireless connection. On your Android TV, head over to Settings > Accounts & Sign-in. After the factory reset on the additional point, do you see it showing any colors? I just want to change the Google wifi password. Two of the 5 hub/points show up as "Cast Devices" in the Home app, otherwise all the wifi and device information is inaccessible. - edited They're still connected and getting internet - if you talk to the Google Home or Mini, it will respond. The Google WiFi app is working as usual. There is one thing that we can try. However, it could result in the Wi-Fi network not showing up on a device. After ensuring the app is updated to the most recent version, try connecting to the Wi-Fi in Google Home. Well help you troubleshoot the issue and get your Google Home back up to speed with a working internet connection. Google Nest Wifi points don't have Ethernet ports. If your device begins to perform better, there was interference causing the connection to suffer. According to affected users (1,2,3,4), they lose access to their connected devices once they pause them using the Google Home app. This update will help you to control all devices with just one app, Google Home. Open your Google Home app and select the device you want to reconnect. Internet issues, bandwidth problems, out-of-date software, and changed internet passwords could all be the source of your problems. Step 4. Before you begin trying to fix your Wi-Fi, make sure there is no problem with the device you are trying to connect. Thanks for starting this thread. It was claimed that Google Support had been notified of the problem, what did they determine? The most common fix has been through a series of app reinstalls and factory resets on devices. The more devices that are using the internet, the less bandwidth available to go around. 11-20-2021 Only after trying all the methods outlined above should you move on to reset your Google Home, Nest, and internet router. This issue has since been extensively brought to the attention of Google by affected users on various platforms including the Google Play Store and in return, Google has been asking them to update their router firmware and Home apps to the latest versions. You can check the WiFi internet speed by asking, Hey Google, what is my WiFi speed? Google will tell you the speed after performing the speed test. hi. For example, right now, our Living Room Chromecast has disappeared from the app. If your Google Home still can't find Chromecast during setup, make sure your mobile device is connected to the same Wi-Fi network you intend to connect your Chromecast device to. In Android, open the Play Store and tap your profile picture. Lover of Android, Linux, and custom ROMS. If you can control, for example, your lights from the Hue app, the problem is not likely the bulbs (which means the issue may be with your Google Home). All rights reserved. Once your Google Home or Nest is reconnected you can use it to stay entertained and try out some new games. Once your device is connected, make sure your Google Home app can connect to the Wi-Fi network. In most homes, that can be up to 30 feet from the router. Enter security information from one of the following choices. You have entered an incorrect email address! Related: Google Wifi vs. Nest Wifi: Which Mesh WiFi Router Suits Your Home. troubleshooting steps for when Google Home won't connect to Wi-Fi. Go to WiFi Set up Family group An option to select devices will pop up Select all the devices that were paused. Here are several ways you can get your Google Home or Nest connected back to Wi-Fi. I go to the 3rd tab I believe is shortcuts > Family Wi-Fi (this will show how many devices paused) > then devices > then I tap the : in the upper right corner and tap end all paused devices. 02:31 PM 01:44 AM To keep the connection stable, you will need to find a permanent home for the speaker that is closer to your router. We noticed that you have pretty much all settings and featured imported to Google Home app that had in Google WiFi app. But a VPN also hides the IP address that providers use to identify you, so if your speed test with the VPN is faster than without the VPN, that may mean your ISP is targeting your IP address for . On "Google Nest Help". Neighboring wireless networks could also interfere with your own. This issue of the WiFi icon disappearing out of the Home app has been quite a frustration and it's an ongoing issue that we've been chasing down and trying to fix. 2023 CNET, a Red Ventures company. Make sure the cable is connected to both your modem and router or point. Hi Shantanu, thanks for the tweet. This is the UN-OFFICIAL discussion and support group. Now all I see is "Google Wifi router" next to where the name of the pod should be. Step 3. Step 1. 4. You don't need to go through setup, just see if you were to try and set up a new network with it as the primary point if the Home app is able to recognize it. If it shows properly, we can move to next steps. The factory reset process is essentially the same as "flashing" the device as it returns it to a factory fresh state. Next, make sure you're using a mobile device that has the same Google account that is currently linked to the Google Home. 4. A cybernaut grasping at all things tech. Although each of these has its own method of repair, you could also just restart and reset the device if all else fails. Factory resetting your devices will return them to the same form as when you first purchased them. Follow the steps to set up your new Chromecast device. Disconnect your router or point from power. Swipe the Google Home app up and off the screen. 2. Check for potential issues, such as appliances, microwaves or fluorescent lights, other wireless devices including wireless video game controllers or security cameras, and thick walls or columns. I just wanted to touch base and see if there's anything else we needed here. That sounds quite frustrating, but we can figure out what's going on for you here. You should see your Wi-Fi network name and current type displayed on the screen. How to Import Google WiFi Networks to Google Home. The network could be hidden. Open the Wi-Fi settings on your mobile device. If your Wi-Fi is still not listed, try the following: Get an answer from an expert on the Google Home Help Forum. Open your Google Home app and select the device you want to reconnect. It's inconvenient, I know, but until we have a solid fix for it, it's the most common advice that works out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you make a purchase using links on our site, we may earn an affiliate commission. I opened the app again unintentionally and it caused my port forwarding rules to disappear again, yes I had to do a complete re-configure. Please help or advise. Step 4. Follow the setup instructions to set up the device with the new Wi-Fi password. Yes, Google Assistant can access a few of the Google WiFi features after you import Google WiFi to Google Home. It may be the case that you are simply too far away from your router to receive a good internet connection. 01:48 AM, Are you guys trying to configure a new network, or modifying an existing one? That said, we shall continue to keep an eye on this issue that causes pausing devices on Google Home to make them disappear, and update as and when we get more info so stay tuned to PiunikaWeb for more. So, the most important thing is to fix WiFi not showing up issue. You can also try removing electronics around your Google Home and Nest to see if that improves the connection. Confirm if the network name (SSID) is hidden. For my network I had to reconfigure my home in the app (deleted my Home and created a new one) in addition to factory resetting my router and access points. If you're unable to find your Wi-Fi network name in the dropdown list of available Wi-Fi networks when setting up Google Nest or Google Home speaker or display, try these steps. to figure it out. How to Use Google Chromecast on Android and iOS, How to Connect HBO Max to Your TV With Google Chromecast, How to Fix It When Netflix Won't Work on Roku, How to Connect Google Home to Sonos Speakers, How to Fix the Could Not Communicate With Your Google Home Mini Error. Connection problems can occur at every step of that process, and for different reasons. The tech reset my Google account to connect to the (factory reset) Nest Hub, after that I reset all the other hardware (a mix of both Nest and Wifi points) and rebuilt the home network. As an Amazon Associate I earn from qualifying purchases. Open the Google Home app and just tap on the plus icon in the top left corner. Not to mention, they rely on other devices in your home network to function -- your modem and router, smart home hubs and bridges, and your smartphone. Check the Google Account that you are currently signed in with. Looks like a reset is on the menu. You end up with the screen. If that happens, retraining the Google Home to recognize your voice again will usually fix the problem. 20 Best Tips for Google WiFi Mesh Router Users. If your device doesn't support it, install Google Home on a different mobile device and try the setup again. In the worst case scenario, you can physically reset the routers and then set it up within Google Home with the same exact SSID and password as your existing setup, and at least the upside is that all devices should log on normally. 4. Open Google Home App Just under the Home tap on Import WiFi to Home app. Source. But without an internet connection, it's not even heavy enough to use as a doorstop. the brains behind their entire smart home, Do Not Sell or Share My Personal Information. If both the Chromecast and your mobile device are having Wi-Fi connection issues, you could have problems with your Wi-Fi network or router. By using the app you avoid any long-term damage that may be caused by a hard restart from unplugging and plugging the device back in. Do you know if the WiFi point is from the same country as your main router? 3. It sounds like in this instance we were able to get things working again. Thanks for the updated info. Here's what to do. If you're missing one or more of them, go to the App Store or Google Play and download them by searching for the product name. Because of this reason, it should be kept as a last resort to connect your Google Home or Nest with your Wi-Fi. I have the older Google wifi mesh devices. So if you have factory reset the device, it will no longer be connected to any other accounts. Im guessing this was a bug introduced by the recent firmware update. I worked with Google support and found that there is no simple fix for the Home app losing the Wifi menu bug. 2. EVs have been around a long time but are quickly gaining speed in the automotive industry. To do this, connect your Android device to Wi-Fi. They work. Much appreciated. - edited Check for any pending updates for Google Home. "Kitchen"). Is the network listed on other devices which arent currently connected to the network? While they do work consistently and predictably most of the time, sometimes like any tech product, they fall a little short. Switch to a New Home Sometimes, the issue may subside with a simple change of Home environment, a.k.a creating a new Home. We could successfully import the old version of Google WiFi devices too. Your router may not be able to reach the farthest points of your home and you will have to move your Google Home or Nest closer to your router to receive a connection. If you don't already have the app, grab it from the link below so you can get started. That's especially a problem if you are trying to download shows or movies at the same time as using your Google Home or Nest. Open the app after a few seconds and check the issue. Want CNET to notify you of price drops and the latest stories? Google Home: Press and hold the microphone mute button for 15 seconds, Google Home Mini: Press and hold the FDR circle button for 15 seconds, Google Home Max: Press and hold the FDR button near the power cord for 15 seconds, Google Home Hub: Press and hold both volume buttons for 10 seconds, Google Nest Mini: Turn off the microphone and press the center button for at least 5 seconds. 1. 5. With a flashing orange status, it means that the device is not receiving an internet connection. Install any available Home app updates. Thanks. If any one of those breaks down -- your router goes kaput or a bridge gets unplugged -- the whole system could crumble. In the meantime, have you cleaned your Google Home lately? A factory reset means losing any previous settings you had customized. Chances are, however, there's probably a quick and easy solution to whatever issue is plaguing your Google Home speaker or hub. It is important to reboot both the modem and the wireless router. With Chromecast set up, you can use voice commands to pause, resume, and control the volume on your TV. You can't do a thing until you figure out what's causing it. Once connected, devices must connect to the Chromecast by connecting to the home Wi-Fi network first. I worked with Google support and found that there is no simple fix for the Home app losing the Wifi menu bug. Tap on the Next button on the "Import Google WiFi Network." Choose the Home. When you set up a Chromecast, you need to connect to the Chromecast to set up the device on your home Wi-Fi network. Google has now released the next generation of Wi-Fi solutions, Nest Wifi which is also backward compatible with everything else. If this isn't practical, an alternative is to install a Wi-Fi range extender. If you'reattempting to set up your speaker or displayon5 GHz WiFi connection, your mobile device must support5 GHz.

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