19-08-2019 If you're an existing customer, you've probably already got one. You also consider some methods to keep the disc safe. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. Go to Advanced Settings and choose Wireless. Setting up your Complete Wi-Fi disc is straightforward. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. 0 Ratings. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Once logged into it, tick the Mode box to choose Mode 1. But if you cant move it, dont worry, your disc will work OK. A quick guide on fixing BT disc flashing red. This is phenomenal. F. ollow the complete guide to double-check the disc's location: Step 1. Step 1. Within two minutes, follow the instructions on your device to connect. Alternatively, follow the steps below to connect using an ethernet cable. Power off disks that are not directly connected to a hub (router). The extension will typically alert you if you are too near or too distant from the router. But here is the best part. Follow the simple steps below for troubleshooting this problem. 1. Step 3. How to Know if there is a problem with the BT Disc Setup? 13-04-2019 Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. on Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. 22h00, on When the light on the disk turns solid blue, it is connected. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). The range of the discs can vary significantly depending on the operating environment and the location. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. We offer you a detailed step to help you set up BT disc quickly without hassle. This is awesome info. What to Do if I have Issues Setting the BT Disc Up? Set mode 1 for the complete WiFi Disc instead of setting mode 2. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Do not use it if it is damaged to prevent danger. Full Wi-Fi only works with BT Smart Hub 2. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. For further troubleshooting and support see What does the orange LED on the disc mean? Running the WiFi Discs setup again is the next step you need to take. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. 18h07. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. The LED is permanently red and the new disc doesn't appear in the app. I'm sorry to see you're having problems with your complete wifi disc. Factory reset the disk attached to the hub (router). How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Take a look at the video and information below about getting set up. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. 15h30. 3. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? You must also set up Smart Hub 2 for BT disc to get faster. After removing the hub in the third step, you must pair it again and set it up. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Usually this is about halfway between the two devices. You can do this from the Settings menu or manually turn each disc off then on. If you're still having problems, use our online troubleshooter. In the My BT app, go to Hub settings and select Update Wireless Network. Watch this short video to set up or follow the steps below it. What's the admin password and why do I need it? 17h39. Follow the simple steps below to set up Smart Hub 2: Step 1. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. A BT sales rep offered me a new contract that included the Wifi range extending discs. You need to activate it by following the instructions in the email we sent you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Try restarting your Whole Home Wi-Fi. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. The best spot is a clear space off the floor close to a power socket. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. You may want to adjust the position after set-up if your speeds are slow. It's a pain having to move it and shift the settee to reconnect each time. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Step 5. Alternatively, follow the steps below to connect using an ethernet cable. Add the new network name or password. On the home screen, select. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. When your disc light turns blue, unplug the power cable. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. on on You can use the ethernet port on the disk to pair it with your hub. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. In the My BT app, go to Hub settings and select Update Wireless Network. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. 29-01-2019 I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. on Between your router and the Wi-Fi dead zone, place the extender. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. 19-08-2019 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Wonder if any one else has had this problem? @JimWooly21Thanks for posting and welcome to the BT.com community forums. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Step 1. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. The light will turn to blink red but return to solid blue after a couple of seconds. The hub's administrator password allows you to log in to the device system. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Step 4. When this process finishes, the disc will appear solid blue. 17h28. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Besides, keep the BT disc away from other electrical devices. It is one of the best ways to troubleshoot the problem quickly and effectively. On the other discs you can use the Ethernet port to connect other wired devices to the network. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. How do I set up port forwarding on my BT Hub? I have been looking for a resource like this. You can then unplug it and move it to your chosen location. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Ask questions and share tips with other people 24 hours a day. Within two minutes, follow the instructions on your device to connect. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The best spot for your Wi-Fi Disc. I have gone through the set up procedure multiple times with the same end results. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. Lastly, you will search and scan the My BT QR code. This is clearley explained in the set-up instructions. Below is the simple instruction to complete this process: Step 1. Does BT Wifi disc require a physical ethernet connection to work? . If the speed gets slow, you must adjust the position after setup. There's one in your Hub box. >. You can now unplug the cable. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. I've sent you a Private Message with details on how you can get in contact with the mod team. The LED will flash blue slowly. Besides, you also update the useful information about this device from our post. Contact BTs ISP if you still see the red light. Also, it is unable to receive a stable connection from Smart Hub. Ask for an engineer to install Openreach if you dont have My BT app. 10-07-2020 The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Add the new network name or password. You'll need to update your wireless devices with the new details. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Remove the disc and insert it where you want. 30-03-2019 Ordered a Hybrid Connect device? gibbylinks. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. These settings can be varied if you first set up the device. But if you cant move it, dont worry, your disc will work OK. Using an extender will still provide you with a faster-than-average Internet connection at home. Step 6. Problems with Complete Wi-Fi, what do I do? Wait a few seconds for the completed connection. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. You'll need to update your wireless devices with the new details. In this case, it means the BT WiFi disk can not be connected to the network. BT Hub 5 on 70 meg BB. Set the Complete WiFi Disc Setting from mode 2 to mode 1. You can still set up your Wi-Fi Disc without it. Unplug the cable. Sure enough, we see a 75% increase. You can also use the Ethernet ports on these discs for devices such as TVs and printers. These easy steps will quickly have you up and running. Then you can get connected and online straight away without your broadband being activated. Not got the app? What is Complete Wi-Fi and how do I get started? This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. What does the red light mean on the BT Complete WiFi Disc? The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Usually this is about halfway between the two devices. Problems with Complete Wi-Fi, what do I do? In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Watch this short video to set up or follow the instructions below. Restart is one of the simple and popular methods to help you solve technological problems. Use the disc location checker in the My BT app to find the best location for your disc. Then, navigate More and Your WiFi network and Set up New Disc in the app. The red light often indicates a potential problem when it appears on your device. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Also, it's an impressive piece of kit on paper. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Restart is one of the simple and popular methods to help you solve technological problems. I can't install an add-on disc. A blue light lets you know the disc is in the best location. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Wait for 5 minutes to start a detection on the device. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free.

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