At that point in time, you do what you learned from Scott Stevenson. The question is, how do you grow profitably? Embedded in there is an obligation that they are going to return home safely to their families. There's continuity and discussion. If I'm saying that managers should only manage 9 people and a guy's got 16, how's that likely to turn out?, I'm giving you maybe not the level of detail you want on KPIs but the point is we then decide if this is the solution, how do we measure success? I believe in you. I want to win so I do my homework. Alliance News 24 March . We own them as pest control providers and we've got a lawn care company killing mosquitoes. The first thing is I love working for Andy Ransom. I have the old capital structure built out. I'd value that business. If it was residential, you'd probably take three years to transition it., There are always exceptions to the rule. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? Its hard to understand and formulate a strategy around grading value if you're not getting that direct feedback. Patrick Baldwin: Mike Rogers spoke about doing 60,000 miles a week or 2.5 trips around the Earth. What widgets was this company making? We'll then come back in October and do these last two pieces and button it up in January.. When I first met Vic and Jim, we were at Reading Terminal down in Philly, having a bite and Vic was talking about growing Ehrlich.. For example, Rollins is not a company that is interested in having a $20 million business in Illinois and the CFO of that business lives in Wyoming. It's a great setup for me, first and foremost. Paul Giannamore: This guy was out there spending time with customers. They had an incredibly good hygiene services business.. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. Patrick Baldwin: You could have made it happen. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. She doesnt even know this podcast exists so I'm safe. He used to work for Vic at Ehrlich. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? Paul Giannamore: Thank you, Patrick. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. Paul Giannamore: They come over to learn the right way to do things. About John Myers's Current Company. You can go up to the door and say, I want to buy your house. The guy says, It's not for sale. You say, I'll make you an offer you can't refuse. Its that whole thing. They typically quit their boss., Lets say were going to work on specialist retention, we would start looking at why they are leaving us in the first place? Through a lot of conversations and eventually, some courage on my part, I would say, Andy, if we go fast, we're going to blow this company up. Paul describes the role of a CEO; even those that aren't in the PCT Top 100 top tier. If I had a parachute and dropped you in as CEO of a $5 million business, you run a $5 million pest control business. Brandon has a small business up there in Vermont. John Myers: Patrick, you were delving into what's the value proposition. That drives what I work on. To me, pest control is a local business. Can you send Jim out? I hope she's not even in your zip code. As you're talking, he's locked into not only what you're saying but how you're saying it. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. I was smart enough to go down on the shop floor early on and talk to the frontline shift supervisors who had been doing this job for twenty years and did know and say, I'm here not to get in your way. He's like, Paul, I'm not going to stick around for more than three months. The next thing you know, he's trying to figure out how to move up in the organization. I'd be the guy that follows up to make sure that they are giving us five stars because we nailed it. It offers a range of pest control services for rodents, and flying and crawling insects, as well as other forms of wildlife management for commercial customers. Sometimes he doesn't take my call anymore on the first ring because he's got grandchildren and other stuff to do., Paul Giannamore: When I think about Rentokil North America, in general, it is an extremely important part of Rentokil Initial, the entire organization. I get to have fun with these guys. I was surprised at the lack of DD that was conducted in pest control acquisitions. Interestingly, Patrick, I'm old enough to remember Jack Welch. For over 80 years, professional, reliable and effective service has been Rentokil Steritech North America's mission. There wasn't a strategy. He's pragmatic enough to know that what he didn't want to do is blow up the business. He sent me to your boss, Mr. Andy Ransom. enva un correo electrnico a You take a job for Rentokil North American. How the heck did you get to where you are today running up a North American business pushing $1.5 billion in revenue?. There's no widget or commodity product to grab onto. A motorcyclist died in a fatality a week before the closing. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. Thank you! Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. I grew up in that era where you had hallway conversations. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. We got that right. He's been in the trenches over the years. Ive been thinking these were the steps to a career path to do X. By the way, great companies ask the first ones. They were in Philly. No, not so much. Pest control companies put a lot of people and a lot of vehicles driving a lot of miles so the road is a big issue for all of us. Sellers always have questions about it. I was always willing to learn. Paul Giannamore: Patrick, you had to bring that out. What qualitative and quantitative data do you like to have in your hands to understand how you're running your business? I don't see Rentokil being sold anytime soon. We all know about that. Those are great discussions. Inside, he said, Day one, we started with my boot up your butt. As the company gets bigger, it's got to be the method you use to achieve results. Once we've agreed on the strategy, let's then implement the strategy., What he won't allow is me to say, Yeah, while the whole time thinking, Yeah, I'm never doing that. By the way, I don't do that either because I don't have time for that debate, only to be chasing people to see if they're doing what we said we would do. On one hand, this business is super hard to run because it's a decentralized service model. para informarnos de que tienes problemas. It's taken me a while to be able to get my understanding of how this all fits together. Paul Giannamore: John Myers is a great guy. My voice isn't relevant to our frontline colleagues. For the most part, it was him doing everything from the front-end valuation submitting the approval memo, the Investment Committee to going out conducting DD and executing the deal. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. He is a graduate of the University of Vermont where he earned a Bachelors degree in Business Administration. John Myers: I don't. They'll talk to customers when they call in or whatever, but they're not proactive out on the field. My head of sales and marketing lives in Memphis. Corporate Governance Rentokil Initial plc's ISS Governance QualityScore as of January 1, 2023 is 1.. We're not doing a good job at tick control, either. I've been wanting to talk to you about X, Y, and Z. I could tell if you were having a good day or bad day and all those things that allow you to be better at your job. A marketplace is probably growing 4.5% to 5% every year. To this day, Vic remains close to your organization. I was writing the brochure. One, because I was the sales and marketing guy for so many years, I'm not afraid to do it., Paul Giannamore: You like the thrill of the hunt., John Myers: I do. Look at the Rollins guys. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. He's a guy that's been around for over 35 years. I said, It's black. With facts, they've allowed me to change my mind. Its a little bit different and 100% commercial. John Myers: Every time I back into the spot my wife goes, Really? The answer is they think differently but the business decision-making processes, and I know you do a fair amount of international work, Paul, are similar. The job was posting and he was good at what he did and the like. Paul Giannamore: They're thin down in Texas. We got our two training directors together to train newly hired specialists and then ongoing training. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. Let's say 23 years when I showed up. If mommy and daddy are happy, they're going to be happy.. Patrick Baldwin: I don't know as much about Rentokil as you. Let's buy everything and call it Terminix. I'm always in a space where I'm worried about failure. You grew up in Connecticut. The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. We're careful to make sure that we're not going in too fast and saying, X, Y, and Z. I could keep going.. It doesn't make sense to change that name.. Paul Giannamore: Did you take a few days to think about it so it made it look like you are in high demand? When I got a promotion, I interviewed with my boss and he was a great guy and developer of talent. You and I talked about the Brandon Hier episode, which we wanted to do. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. He was generous with his time. That doesn't happen as much. John did on uncovering things during due diligence. John Myers: I don't know that step but that's a whole lot. I made sales calls five times a year. The reason I bring that up is when there's an opportunity that fits your career interests and you say yes, it's going to make you a better businessman and maybe even a better person because you have to adapt yourself to new surroundings. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Rentokil North America announced today it is again expanding its footprint with two strategic acquisitions. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. Do you trust your instincts on how you made business decisions in the US? I don't know if you and I ever talked about this. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. Some other day.. It's spinning in my head. There's the stuff that is important to what we work on. When you're sitting down with a seller, the sellers are worried about his people and the people are worried about losing their jobs but you're in the service business and it's done by people. Its so much about him. They went wrong when someone was at 9%. When we get several folks that come over for 2 to 3-year assignments, it's amazing the quality of decision-making we have. Twelve years later, he's adapted to a new way of thinking and doing things. I'm not familiar with indemnification claims. Patrick Baldwin: Got you. You go, Oh my gosh. Its that fast. He learned a lot at Cintas. That's not to exclude others. That was when I learned that lesson. Cintas has a good brand name so it could be considered an upgrade. I will give him credit for the fact that I was a young kid in the UK. Can you speak to your thoughts on keeping these large platforms separate? By reinforcing the message from the top level, it does those things better than just hoping it happens." . message, please email The second thing is because North America is important to the global business, we do get our fair share of ex-pats to come over for 2 to 3 years to learn another part of the business, another way of doing business, and then they go back. I would love it because I'm inclined to change the copier and load the truck and want to be out in the field and want to kill stuff and the like. One last thing on route density. We'll go, Time out. I'm talking about Rentokil North America vis--vis the other players rather than Rentokil globally because I do deal with Rentokil all over the world. . I want to do this in a three-step process. If I said 3 steps over 5 years, he would start laughing. Paul Giannamore: In the United States, you can have one specialist choosing five different wage and hour jurisdictions in one day. Trust your instincts. You got Bruce Gelting. Youre going at my attempt to buy Rentokil North America.. The core of your business is creating value for the customer unless you get out there and talk to the customer. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. The differentiators are the frontline technicians and the CSRs that are taking calls from customers and sales reps that are identifying needs.

George Huguely Iv Foreclosure, Percy Jackson Goes To The Past Fanfiction, Articles J