This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. I tried the downloaded Surface_Data_Eraser_v3.7.137.0.msi file from the MS downloads page and installed it on 3 different windows computers. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. Figure 5. Hopefully, you can get it going again. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. Wipe the partitions first as Valuvanee suggest. When you boot from the usb the windows 10 64 bit installation will start and ask you whether you need pro or home to which you should respond PRO. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Windows Explorer shows two 512 GB drives instead of single 1 TB drive. It doesn't work on Surface Duo. Odeslat a . Back in the day I used DBAN, bit haven't had to do this in ages. Read the software license terms, and then close the Notepad file. Microsoft doesnt have notification capabilities at this time. Microsoft Surface Data Eraser is periodically updated by Microsoft. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. [!IMPORTANT] Confirm USB drive of at least 4 GB is connected. New comments cannot be posted and votes cannot be cast. Select Yes to continue erasing data on the Surface device. my surface book 2 is stuck at windows logo (is it called boot loop?). Your email address will not be published. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Figure 6. Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. Have you ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. @jans-at The drive you select will be formatted and any existing data on this drive will be lost. If I don't get this resolved soon, I'm just going to send in this Surface Go. b. https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. @jans-at Today just now i successfully created a bootable iso file for 64bit. The BMR image can be downloaded and installed, or a custom image can be deployed. Storage spaces drives are virtual, so they are listed after physical drives. The Microsoft or Surface logo appears on your screen. UEFI BIOS is pretty basic. For more information, please see our Most Surface models don't have removable storage media. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. Tap and hold or right-click on the USB drive and choose Format. Are you sure you want to create this branch? I'm done wasting my precious time on this. When the Congratulations screen is displayed, you can eject and remove the thumb drive. Figure 4. 2. The bootable USB will be ready in less than 5 minutes on most modern PCs. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration. open cmd with admin rights type the following downloading link for few ARM64bit surface pro devices chkdsk C: /f /r /b /x /v After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. 3. first, create a new folder in C:\ partition Please guide me 4 6 comments Best Add a Comment pmit09 10 mo. Last Updated on September 28, 2020 by admin 1 Comment. SSDs aren't available for purchase at this time. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. Select Success. Turn off your Surface device. The drive is 256GB. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. Hello @jaxne we apologize for the inconvenience this has caused you. 1. Just now download that tool and then i installed on NON-Microsoft surface device successfully. Step 4: When you see the license screen, click Accept to continue. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08 Content: Microsoft Surface Data Eraser (Surface) Content Source: devices/surface/microsoft-surface-data-eraser.md Product: w10 Technology: windows GitHub Login: @Dansimp Microsoft Alias: dansimp Does Microsoft have an option to physically destroy the hard drive/storage media to ensure it cant be reused? Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, download the iso file and write on a USB pen drive.do u mind sharing for devices like surface 4 pro, for older devices 2020 year and earlier However, this does not prevent your data from being recovered with forensic or data recovery capabilities. Begin the Microsoft Surface Data Eraser tool"::: Decommission a Surface device from corporate or organizational use. I just want to add that you also have the option to contact Windows 10 support in the future for immediate assistance. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Please remove and reconnect the USB drive and then Yes or No to retry: (Yes|No): I've tried two different USB drives. In some models, the solid-state drive (SSD) is only removable by skilled professional technicians following Microsoft instructions. These models include: Internal components can'tbe serviced individually. Continue to hold the volume-up button. select disk 4 ( select usb pen drive no 4 ) Archived post. After downloading, run the setup file and then follow on-screen directions to complete the installation. ]LOG]!> You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. oc One of my customers reported that someone took over his computer, was moving the mouse, closing windows, etc. Data that is stored on the Surface device's internal storage is erased at the Microsoft Service Center when the Surface device is repaired. Your email address will not be published. To boot your device from the USB stick follow these steps: a. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Please guide me, Scan this QR code to download the app now. using windows 10 adk and winpe adds on files. You signed in with another tab or window. Using Microsoft Surface Data Eraser Step 1:Connect the bootable USB containing Surface Data Eraser to your Surface device. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Linux gparted and check the SMART values of your SSD". The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. You must accept the license terms to continue. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. Same exact issues. Tip Hello! As to the partitions, you need to delete all of them during the install and the installation will recreate them. There's not information online I can find on this either. [!NOTE] And before we tell you how to create a bootable USB of Microsoft Surface Eraser tool, please keep in mind that the tool doesnt work third-party devices. Figure 6. Release the button once the UEFI screen appears. Repurpose a Surface device for a new user. To boot your device from the USB stick follow these steps: a. Welcome to the Snap! Then your Surface is sent back to the service center technician to have the data removed. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. [!TIP] I tried surface data eraser but I get an error message that "no disk drive found". You are the best person to look after your data. This issue occurs because some Surface Devices with 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. I thought I edited my post to state that but it looks like it didn't go through. Confirm USB drive of at least 4 GB is connected. @RAJU2529 Thanks. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] [!CAUTION] Press and hold the Volume Down button. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Complete the Microsoft Surface Data Eraser USB creation process. Create a Surface Data Eraser drive, and then start the device from that drive. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Well occasionally send you account related emails. Select the USB drive by clicking the radio button next to it and then click the Start button to begin preparing Surface Data Eraser bootable USB. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Will I be notified when my Surface has been through the wiping process? Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. Note that you need the 64bit version. See Recovery options in Windows 10 for more information. Normally when we dispose of old computers, we pull the hard drive out and have them shredded and the chassis either gets sold or recycled. Original by design. The drive you select will be formatted and any existing data on this drive will be lost. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. No need to physically destroy the storage unless you have some high compliance requirement that demands it. @RAJU2529 Thank you. Press and hold the Volume Down button. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. to your account. See Recovery options in Windows 10 for more information. Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. While it has been rewarding, I want to move into something more advanced. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Select Continue. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Select device architecture"::: Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. The recovery image requires a working surface to create the image, and it also fails to install the OS when tested. Microsoft doesnt have physical destruction capabilities. c. Press and release the Power button. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. Any section you choose will open to show you more info. first format the Pendrive with FAT32 format using diskpart command. Complete the Microsoft Surface Data Eraser USB creation process. Cannot retrieve contributors at this time. I'm just sending in this MS Surface Go that has caused this time suck in the first place. You are unable to use the GUI to create a new partition or drive. The drive you select will be formatted and any existing data on this drive will be lost. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When I go to build on the USB thumb drive it fails after 5%. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. d. Release the Volume Down button. https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-os-re-install/0f https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383, https://www.seagate.com/gb/en/support/downloads/seatools/, https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. To boot your device from the USB stick follow these steps: a. Just strange that all 3 computers do the same thing. How will my data be removed from the hard drive at the service center? There are plenty of applications around to securely erase data from Windows PCs. privacy statement. Have you If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. mentioning a dead Volvo owner in my last Spark and so there appears to be no Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Confirm USB drive of at least 4 GB is connected. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Dal informace o Internet Exploreru a Microsoft Edgi, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Filed Under: Windows 10 Tagged: Bootable USB, Surface. Here are the instructions This version of Microsoft Surface Data Eraser adds support for the following devices: [!NOTE] I am trying to wrap my head around it and just cannot figure it out and I think I might need this knowledge again in the future. If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. Figure 1. Unless you are very familiar with installing windows I recommend the recovery image. I tried surface data eraser but I get an error message that "no disk drive found". Reply NDLunchbox Additional comment actions I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Select Yes to continue erasing data on the Surface device. For more information, please see our The utilit. @DanRev0519 . To get a storage driver, click load driver.". Basically, Microsoft Surface Data Eraser is designed to boot from USB so that users can delete data even when the Surface is unbootable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. One of the more interesting events of April 28th MS Surface Go has been sent in. if still you gets problems means. Tried imgburn but I don't know which boot files are required, @jaxne . This is a guidehttps://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383 Opens a new window, gparted is on most Live Linux Distro and it can also be independently installed to a USB stickhttps://gparted.org/liveusb.php Opens a new window Some Live Linux Distros have a GUI for the SMART values and some use the command line. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. @RAJU2529 OK just tried unzipping all the files to the thumbdrive and booting the Surface Go on it. Select X to close Microsoft Surface Data Eraser. Select Success. If you have problems booting from the usb post back to this thread for help. Any section you choose will open to show you more info. Accept or decline the software license terms by typing Accept or Decline. For more info, see Prepare your Surface Duo for service. Privacy Policy. Partition to be erased is displayed in Microsoft Surface Data Eraser. Does Microsoft wipe the data from my Surface? Can I buy an SSD from Microsoft and install it myself? Repurpose a Surface device for a new user. The Microsoft Surface Data Eraser is compatible with the following device only. Surface Devices Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. Cookie Notice Turn off your Surface device. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Step 2: Next, you need to prepare the Surface device to boot from USB. onedrive link USB thumb drive selection>"::: Do not edit this section. By clicking Sign up for GitHub, you agree to our terms of service and That said, the Surface Eraser bootable USB can be prepared on any Windows running PC. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Select Success. Figure 5. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. I also tried two different USB drives, both are 16GB drives. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. @jans-at Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. @jans-at . If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Step 2: Connect a USB flash drive that you want to use as a bootable USB to delete data from the Surface device. Accept or decline the software license terms by typing Accept or Decline. NOTE: The download page lists other tools for the Surface device as well. It is required for docs.microsoft.com GitHub issue linking. The USB 2.0 drive works without any issues. Prepare a Surface device to be sent for repair. Here is the downloadable bootable .iso link google drive If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. Although there are users in this community who are more than willing to helplike @RAJU2529 and @illfated, you may not get the answer you need immediately. @RAJU2529 & @illfated -- Thanks for replying. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. On Sun, 23 Apr 2023 at 17:38, VARADHARAJAN K ***@***. I thought for sure one of these was but it doesn't say anything on it. exit, for windows 64bit os, open the folder "C:\Program Files\Microsoft Surface Data Eraser\Resources" type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. My work desktop (which works fine extracting files), and two different laptops. No disk drive found. insert USB 4gb pendrive into usb port. and downloaded the shared link name of the file is MSDE_bootable_v3.48.139.0, Onedrive link c. Press and release the Power button. Prepare a Surface device to be sent for repair. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. How to create a Microsoft Surface Data Eraser USB stick, How to use a Microsoft Surface Data Eraser USB stick, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. When the Congratulations screen is displayed, you can eject and remove the thumb drive. Two hours before I created the bootable iso file. Complete the Microsoft Surface Data Eraser USB creation process. clean If your Surface continues to fail during this process, it is passed to the repair line to remove any faults. Booting the Microsoft Surface Data Eraser USB stick. This turns off phone protection and erases all the data on your Surface Duo. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. copy the folder "usbimage.zip" to desktop If you can turn on your Surface, Microsoft recommends that you back up the data valuable to you before sending your Surface device to a Microsoft Service Center. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is..

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