If you forgot your password, select the forgot password option and follow the steps to reset. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. See others have similar problems so 0/0 recommend. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. Verification can help ensure real people write reviews about real companies. I immediately ordered another pair in a size 8 for my daughter for Christmas. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. I returned two items, and only received a refund for one of them. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Find out how we combat fake reviews. Nastygal continues to respond telling me to allow more time before I can get a refund!! In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Nice and simple and lovely! So lovely and understanding! Just click the link here and follow the steps below. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! - AGG01743-152-12 Date of experience: 12 April 2023. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. It's not worth it. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. 3. I will need to dispute this with my credit card company. Claim it and get a lot of features. In a matter of two hours, the dress started falling apart. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. If you know of another way to reach them that we don't show here . Select your preferred return option (Print returns label at home or in store options). Replies to negative reviews in < 24 hours. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. Emma, Desired outcome: Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. My order number is GUS107732612. I have returned your item but you are failing to return my money. The remaining balance will stay on your gift card. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Original packaging is not required! Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Once you have processed and paid for your return in the portal you're ready to post it off! This comment was posted by a verified customer. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. I've been trying to get a refund after returning an order over 7 months ago. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. See code. I ordered a pair of boots in a size 8. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. She did not help me at all. Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. If you're looking for . I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Select your preferred return option (Print returns label at home or in store options). Hi ThomasThank you for taking the time to leave this review. We need your email address to verify that your review is genuine. As I can see your tracking link hasnt updated for some time now. It's fantastic to hear you found our service to be excellent, and you like your new clothes. 1. 2023 Trustpilot, Inc. All rights reserved. My entire backside was almost exposed. 3. We use dedicated people and clever technology to safeguard our platform. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. Your package might be coming in more than one shipment. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. It took a month to arrive. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. I returned the boots and only received $22.10. It has still not arrived and it is now the 12th of December. I have received a faulty item, what do I do? Coupon Code. : April 10. Started return process and found out it costs 2 to return my order. Is this your brand on Milled? Thank you, Hello Ari, Thank you for leaving a review. These things happen but so glad I got it sorted so quickly! NGVIP customers will also receive exclusive offers and promotions via email. I have paid almost $450 for my items and am missing like 5 pieces. Will definitely be ordering again especially with such a good customer service team! False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. blocking them. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. You will need your order number and email/last 4 digits of your phone number. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. Do not order from them. I want the amount I payed to be returned. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. You have also been charged 2 for the returns fee. Someone please help - this is not right. Once logged in to the portal, select the . I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. Step 3: Buy Nasty Gal Products from the Official Website. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. - AGG06869-440-24 Reached out to customer service ad was told to keep waiting. I was blown away when it arrived this morning! In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. 60% Off Sitewide Sale (Nasty Gal Coupons) . Get 20% Off Your Orders Using This Nasty Gal Coupon Code. You can find the details of your local post office here. They messed up my address and didn't contact me, which is why I didn't receive my order. I still need this as it is for an event but should have came way ahead of time. Your cookies are disabled. Exclusive. 20%. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. 70% off + Extra 10% off Nasty Gal Promo Codes. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. BGG02001-174-18 Strengthen your review by uploading photos & videos. Your cookies are disabled. We also ensure all reviews are published without moderation. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. For some areas, you can reschedule your delivery online here. Again, I explained it was never sent. There is no phone number to call. The total amount was 847.00 . What a horrible first impression! It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. You neednt worry though; every style has been converted accordingly to match the sizing in your country. Here are 8 tips for writing great reviews. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. Not ordering online ever again. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. I'll never order from them again. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. Dont worryyou have options! Once the order has successfully been processed you will then be sent an order confirmation email. Make sure you keep proof of postage! Jessica Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Both my dress and my cami tank top came broken. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Why wasnt it specified on the order page? x. Claim it. This email was sent August 19, 2022 12:06pm. If you've placed an order and received a cancellation email from us, we're sorry about that. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! Return in 4 easy steps. I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. Please rest assured that we remain committed to the best possible service for our customers. - AGG10030-105-16 I am so upset and angry to go through this days before Christmas. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. As far as we know, there is only one way to contact Nasty Gal, shown above. Absolutely horrible. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. I don't have the original packaging, can I return? This shouldn't be the case if we have made an error, so I do apologise for this. I bought the gold chainmail dress from Nastygal for my birthday party last night. Customer service. 2 weeks later return not updated on system. Don't worryyou have options! This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. I have read numerous reviews about people's orders going missing. You will need your order number and email/last 4 digits of your phone number to access your return options. Faulty item but excellent customer service. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. This will surely increase the credibility of your complaint. I also had my bank account of my social security money drained, do to fraud by someone. To change your preferences, log into your account and click on contact preferences. Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. Hi Yessi, Thank you for taking the time to leave us a review. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Please refund 41.30 to my account, many thanks. The carrier was unable to deliver your package. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Desired outcome: Sent back a pair or boots thst didnt fit over a month ago and had nothing! DO NOT SHOP HERE. You can then contact them to arrange collection or to schedule a new delivery date. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select This complaint was posted by a verified customer. My item is in UK sizing, but Im not in the UK? Companies can ask for reviews via automatic invitations. I do NOT recommend Nasty Gal. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. I have a very similar issue. Wow. Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. Still don't know where my parcel is or if it will ever come. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. Still haven't received my order. For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. Were sorry but the Twitter customer service contact channel is no longer available. She told me it came from England and I would have to contact them and send it to them. Different size and properties to the advertised item. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. They have no real customer service just a bunch of people leading you to the next. When returning a parcel please follow the process below. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. I contacted Nastygal on facebook and they wrote that there is no number to call. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. Share your photos and videos with others to prove the truth of your words. Email sent: Aug 19, 2022 12:06pm. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Is this your company? They TOOK PAYMENT and the order did not appear on email or on the app. I have the dress away, wasting about $57. Was sent brown coat? It might be okay to wear out to dinner and that's it. My order number is GUS107732612. You'll get an email once we receive your returned item. They sent me the wrong item and the wrong size. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. April 26. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. You can choose what you want to hear from us! 2023 Trustpilot, Inc. All rights reserved. You can wait for your package to come back to us and well give you a full refund. Your refund will be processed as soon as we get your items back. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. Customer service is not helpful at all. The quality is really good, I like my new clothes very much. Don't worry, just package your items in something non see-through, sealable & waterproof. X. I was helped by Lemuel R. quick and helpful responses! When did you go so downhill as a brand? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 41.30 Ready to return? 2. You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. Return Not Refunded - Need a quick answer? I did not understand that since there is a company in US. As they have responsibility for the package until it gets sent out to me. Please note the USA Express Shipping service cannot be used for military postcodes. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. I would reduce my rating to 0 stars if it were possible. Change of address or full refund. P.S. I explained that the wrong size was sent and want to send it back. Really like the style of their clothes and have quite a few pieces from here. If you do not want to consent to this use, please do not contact us other than by email.

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