Continue with Recommended Cookies, Search the forum using the power of Google, Ive never bothered to set an account up as I virtually never use the crossing. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. The rest will be dropped. The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. If you want online payments you should set up a system that works. Re-roll whole conversation and stale mate. WebSimply pay the charge online at www.gov.uk/dart-charge, over the phone by calling 0300 300 0120or via a Payzone retail outlet such as a Post Office. If you pay the amount within 14 days, you get a 50% discount, meaning you'll only pay 35, similar to speeding tickets. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Else good bye 1050. So where does the money go from collecting these extortionate fines? I havent received anything through the post about a fine or request to pay the charge. Will also be taking a screen shot of this page to give an idea when I paid and when. It is not setup and an honest way, more like a cowboy clampers style. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? I dont know why, I only can assume that along the Christmas festivities Do you need more time to complete what you were doing. Ho gi pagato e posseggo la ricevuta che conserver visto che non mi fido. Thanks. I just crossed and forgot to pay for a few days.Paid online and then contacted them via twitter. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. So how can I get the 14-day grace period and pay 2.50 only please? If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. If its your first time then appeal and they will probably let you off the fines. Required fields are marked *. Sorry to hear that. Will I win an appeal on such grounds. Have France removed their toll booths. Been using Dart Tag for years, no problems. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. Not entirely his own fault as the warming letters are being kept from him but I wont go into that. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. Dont know if it is worth paying for it online? They also damaged the vehicle. I have just realised today that I forgot to pay for the crossing of 5 yesterday. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? If youre successful then you will be let off the fines, if not then youll just pay the fines. I was driving there first time and until now Ive had no clue about any payment requirements. The Mids only come After a short break theyre back and in this episode George, Jack and Emilie are joined by the five time World Cup Champion, Intense Factory Racings Aaron Gwin, to chat Making Up The Numbers Podcast: Aaron Gwin, This topic has 19 replies, 13 voices, and was last updated. Dont trust HMG Agencies? We were advised that the admin fees were not recoverable. What should I do? An incorrect fine is certainly among the grounds for appeal. This is why we try to play our small part in making it more widely known. See Paying the Congestion Charge. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. Thanks. How can the burial of a mother and a 2.50 fee be weighted. I then was given a courtesy car. And will they accept we will not pay the penalty. This will result in many tourists being hit by charges through no fault of their own. just had the same happen to me i am fuming. Contravention date 21/02/2015 and I make a payment on 23/02/2015. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Thanks. I feel like some sort of criminal now. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. I was on a family holiday and we had not realised about the new system. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. I will look into it to confirm the situation. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. A good mate did the same and loved telling his story about how he didnt even open the letters just binned them and then they stopped, Until he applied for a mortgage and was told about his CCJ. Expected letter came today, 70 but only 35 if paid within 14 days. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. If you treat people like this and do you expect them to treat others!! Can someone tell me if I can appeal? I didnt even know about those charges as it was my first trip around London. I now had to wait 56 days to receive their response. I called customer service and they have no record of my crossing on Monday!! Surely, they cant accept the payment and still issue a fine? It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. Im really shocked by this system. Whats a PCN worth now? WebIf theyve accepted the payment I think youve got away with it. WebIf its the first time you've missed a payment, your get a letter but they let you pay the outstanding charge without a fine. I have now made a payment of 5 do you think that I will get a penalty charge?. Where is the harm, loss and damage? I believe this dartford toll system is just a huge government sanctioned extortion scam. I have received 3 fines for one day in June but I have never used the Dartford crossing. Could you help a little further and tell me where I write to? I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives. Had to telephone instead! Just a footnote to this that may be helpful. Husband will not be impressed with me getting a fine!! Someone is laughing. can any one help me how to wave this charges. I remembered to pay at 2 minutes past midnight Aaagh! Beat late payment of the Dartford Crossing charge. The red C is not enough put up some signs, feels like a honeytrap to catch people. Hope the trip was good otherwise. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. Thanks for the message and were glad it helped. First and only time we made a return trip we forgot to pay. When in France I had no internet access, no way to pay for the outward crossing. 11. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. I can only hope and pray. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? which they cant use against the payment owed? (1). I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? New comments cannot be posted and votes cannot be cast. I didnt noticed that I have to pay for crossing. They the meter. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. I wont be ignoring it mate. How long does it usually take? You will then be asked to pay the PCN. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. I think this scheme needs a rethink. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. With my best wishes for always evading the Penalty Voodoo. Remembered about 2 days later and paid the 2.50. We all should back up if anyone files a case against them. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). In typical single speed style this year's world championship has been announced. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. Click it. I had similar, although I do have an account, I was in a hire car and totally forgot to pay as Im so used to it happening automatically. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. Please contact the DVLA to confirm if your vehicle is exempt. In a lease van. Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. First the Lendal Bridge in York, now the Dart crossing. (The address is currently for my parents, they've been looking out for it), I was too tired after each journey but yes, I should have paid it before moving. The Ride Concepts Women's Vice shoes are my current favourite flat pedal shoe, so I wanted to give the Mid version, with raised ankle, a go. The Xmas opening times will be published above. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! As a foreigner who occasionally visits the UK i wasnt even aware of the new toll system until i was coincidentally tipped off right before my next visit. Do you think I would win an appeal? PO BOX 842. Thanks for your help, it wouldn't have occurred to me phone them I'd have just spent the next however many weeks worrying! Copyright © 2023 Airport Parking & Hotels. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. No downside to it. I have used the dart pay system many times before, and paid successfully. Dartford will then send me PCN. But when the government itself acts like this .!!!. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy In short, I would relax and enjoy the fruits of your shopping trip. I have just realised I forgot to pay on the 12.11.2015 :( Should I contact them? I also dont use it enough to make another bloody account that Ill forget the details to because I dont use it enough. I did both the one off charge of 2.50 and the dart account of 10. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . Hertz should have used the 14-day grace period to pay the 2.50 charge. Is this now common practice? I suppose this is all part of our motorhome fun! A BLUE badge .is NOT free. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Thanks everyone, called and spoke to a lovely man who was very helpful. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). For more information about the Dart Charge, click here. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. See my comments below. I have no issue in paying the normal crossing fee. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. Hi Thanks for your post. Delivery is usually deemed to be 2 working days after the date on the notice. Sorry to hear about the problems. pappa_golf wrote: . We charged an admin fee each time. Data accuracy Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. Simply use the store locator below to find the outlet thats closest to you. The sanef Operations customer service number is 0300 300 0120. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. See my post above. Set up a new pre-pay account here Change an existing Dart Tag account. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. who checks this system is working ? The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Forgot to pay the Dart charge? Hi, please can you tell me where the signs were located in July of last year? My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. He just said you have not paid so you will be fined. How can this be? Theres a great feature that will let you specify a location for a reminder to be triggered. You can also buy a return journey with just one transaction by simply selecting 2 visits when selecting the number of trips. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. What is being done by the highways agency to address this scam They must be making a lot of cash from the new booth-free toll system.

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