For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. 13.3. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) 20.2. Please choose an option below. You must ensure you have adequate travel insurance which covers these costs for you. One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. 15.8. If you would like to make a booking for a smaller group of 25 people or less, please call our WebDont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that any such requests will be met any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. Up to 10% off worldwide location including all USA locations all year round, 1,000 Flying Clubpoints on leisure rentals, 500 Flying Clubpoints on Corporate rentals, And an additional 100 bonus Virgin points for our own Hertz Gold Plus Reward members, Quote CDP 708870 for European customers and CDP 1040618 for USA customers to get your points, Quote your Flying Club membership number at time of booking, Show your Flying Club membership card on collection of the car. 7. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Privacy policy | TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD We reserve the right to increase or change the administrative fees referred to above at any time. If so, we aim to refund the appropriate amount to you within seven business days if purchased by credit card, and within 20 business days if purchased using cash or cheque. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. Delivering baggage on time 4. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. Conditions of carriage 5. Privacy policy | We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. 24/7 worldwide medical assistance Car hire was with Virgin but couldnt get through on the phone. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Requirements change on a regular basis (including the length of time it is likely to take to obtain the appropriate passports and visas) and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK. Other services and products described in this Web Site may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic Holidays or their service provider (as applicable). Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Your use of the website 2. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. (ii) If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. Minicom number: 0844 209 0747, If youre overseas, contact your local Virgin Atlantic Reservations Office:Tel: +44 (0) 344 209 7777 After departure no refunds will be made on any unused or part-used components of your holiday (e.g. Opening hours: Monday to Friday. The card is on the Mastercard network, which means that it can offer this benefit. Access and availability of service and links 4. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. Reliability and assurance:A complimentary 24 hour roadside assistance service anywhere in the UK, the USA and most countries throughout the world. 5.3. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Pre payable State/Local Taxes and Surcharges. Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Find out more about making a claim for reimbursement of essential items. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. First name (s) If you used a middle name (s) when making your booking, you'll need to enter this alongside your first name. Name change requests within 48 hours of the date of departure cannot be guaranteed. To finalise the amendment, one of our customer advisors will phone you. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. 7.5. WebI want to cancel the car hire or any other 'extras' off my booking. 1.1. Present your Flying Club membership card forgreater benefits. Do check before you book and regularly before you travel for updates as the advice can change. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. Pursuant to clause 1.6 above and, once the relevant airline/accommodation(s) have released the seats/rooms and associated costs, there may be changes to the total price, flight details (including flight times) and/or accommodation details of your provisional booking. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. Our new direct Virgin Atlantic service commences 22nd October 2023. 1.1The contents of the Web Site are intended for your personal non-commercial use. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. We strive to get it right first time, every time. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. Where do I find my booking reference? 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). In common with most airlines we may sometimes overbook flights to allow as many people as possible to travel. There will be a charge of 30 to amend each name. For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email special.assistance@virginholidays.com. Our travel experts are on hand to help you book your next holiday. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. For more details, see ourcookie policy. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. Some tickets, particularly special offers, sale and net fares are not refundable. Full details of these rights will be available from the relevant airlines. More information is availablehere. You can make date amendments free of charge within 24 hours of the booking being made. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. airlines, boats, ships, inland waterways, trains). 8.3. 20.3. Or call UK 0844 249 0107 USA +1 (877) 868 2755. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. 5.4. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Drivers between 21 and 24 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. You can also log into Manage my booking to find the details there. 20. You can also view a summary ofEC Regulation. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in Cookie statement | Minicom number: +44 (0) 344 209 0747. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. We'll be in touch by email letting you know how to register to change your holiday plans. Complete flexibility:Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. Alamo offers everyday affordable rental rates and a hassle-free customer experience. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). In the meantime check out our FAQs to see if this can help answer any immediate questions. 15.1. 2 weeks before departure. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. WebHow to change or cancel your booking. Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. Read more about Your choices when a flight is disrupted. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Flight delays and cancellations We are committed to getting you to your destination safely and on time. We reserve the right not to accept your booking at any time up until we have issued a confirmation invoice to you and, in this event, we will refund any deposit and/or payments that you have paid to us. Please note: In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to us. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. 4.1. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. 9.4. 8.2. Cancellation fees will also be payable in regard to the people who have cancelled their place in a booking. All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. All rights reserved. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. 13.2. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. Full terms and conditions can be foundhere. You will be charged 100% of the price of all part-used components. We try to ensure that information contained on this Web site is accurate and up to date. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. 12. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. 3.2. No warranties 8. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. This will cost 40 each way. More information is availablehere. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. Explore our destinations and holiday types and save your faves to your very own Wishlist. Please ask us to confirm what protection may apply to your booking. 8.1. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. In such instances, your contract is with them as the Principal provider of your holiday arrangements. single room supplements, pursuant to clause 8.2 above. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. However you cannot transfer the ticket to another person. Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. Rentals on consecutive days without a flight in between will be considered one rental. 2. Earn points Earn 2 points for every 1 spent Bookings made by credit card or debit card no longer incur a fee. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. 17. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. We will help everyone that wants to move their holiday. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. Send us an email and we'll get back to you as soon as possible. Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. Cruise lines operate varying policies regarding onboard tipping. accommodation providers, etc.) 3.4. How do I do this? 9. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. 5. You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void.

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