The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Here are 8 tips for writing great reviews. If they give me my money back, the bag costs +100 today!!!! They lost a customer and his family for life. Unbelievable. Note that complaint text that is displayed might not represent all complaints filed with BBB. Companies can ask for reviews via automatic invitations. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Retrieve thousands of email addresses in single click without leaving your current tab. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. I then took them to Fendi *********** to have them replaced or be refunded. We use dedicated people and clever technology to safeguard our platform. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. We're happy to help with any questions you may have regarding purchases, our products and corporate information. I called multiple times - was led down different rabbit holes and was given conflicting information. Terrible experience. I feel sad just reading it. Sounds frustrating and tedious but Im glad they made things right with you in the end. We'll be more than happy to help and will reply to you as soon as possible. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. Sign Up For Free G2Crowd Trusted. After confronting *** about my issue, they filed a claim on my behalf. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please email us or call +44 (0) 203 943 5555. Download for free now! I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. It was too small so I returned it two days after he bought it only to be told I had to take store credit. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. DHL even sent us an email to forward to Fendi. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. I am still awaiting a refund on the item that they sent to me damaged. $2400 that's much!! As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. I explained I dont wear jewelry. The item was scratched, and not to my standard of quality for the +$1,500 price. I then called back and tried explaining to someone else what happened. Claim your profile to access Trustpilots free business tools and connect with customers. Miscommunication and no updates , I will never order online from fendi again . I never have any problem with any of these problems. They just keep sending the wrong paperwork to send back so DHL won't take it. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. Case is closed. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Really hope it can be customise. The opening of the first FENDI boutique a handbag shop and fur workshop followed. As a matter of policy, BBB does not endorse any product, service or business. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. I have contacted FENDI twice. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. (By clicking "OK", your complaint will be closed as Resolved. I was really hoping it will hv optional additional hook for sling belt attachment. Not purchasing anything from Fendi again period. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She promised me she would resolve on monday morning and sent a text message confirming this info. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. 2. I was told that the concern would be forwarded to the warehouse. @fendi. ** **** filled the complaint with the BBB on December 6th 2022. 2023 Trustpilot A/S. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. The Fendi handbags in our collection include a range of styles . We use dedicated people and clever technology to safeguard our platform. Once on 11/23/2022 and once on 11/27/2022. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. Im struggling to get a replacement for 2 months! Productivity. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . I purchased a pair of sunglasses online directly from Fendi. I did.. calling that number only made the situation worse. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. Made in Italy. Its been 10 weeks and Ive heard nothing. Our advisors are currently unavailable. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Oh thats terrible but it appears most Fendi boutiques are known for poor service! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. Try email finder for Free and reach your ideal customer. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. Today FENDI is synonymous with quality, tradition, experimentation and creativity. Anna is genuinely excellent to fendi. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. Miscommunication and no updates , I will never order online from fendi again . Less than a month later the shoes are already pulling apart all of it. Anyone can write a Trustpilot review. The item is still in warranty so I am hoping no trouble. Or use one of these numbers if you need U.S. TDD services, or billing or international support. FIND A STORE. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. I bought many slides from high street fashion brands that lasted a lot longer than that. Not to mention, everything I wanted to purchase was SOLD OUT. Addressing a question. They keep promising to issue a credit note for online but it has not materialised. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion I was really hoping it will hv optional additional hook for sling belt attachment. This is not due to normal wear and tear. The item was returned and still havent received a refund after nearly 7 weeks. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. We are a Ukrainian company. Are you sure you want to remove the following item from your Bag. I opened the box and put them on March 6th only to find there is a rip/hole in them. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. The item is still in warranty so I am hoping no trouble. On 1stDibs, shop a range of Fendi Spy bags. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. We will reply to you as soon as possible. That is really too bad for Fendi rep of customer service in NY Flagship. They are claiming that they are not in receipt of this return. No reply at all. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). For a better experience, please enable JavaScript in your browser before proceeding. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. For a better experience, please enable JavaScript in your browser before proceeding. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! There was an issue with the delivery of my items. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. What is FedEx customer service email address? i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I contacted the customer to say we had their parcel and asked if they had received ours. Now Im stuck with damaged tights ( which cannot be repaired). Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. How long had you possessed the bag when this happened? Favorite Designer I purchased tights & received the tights on Friday March 5th. Definitely a brand to completely avoid. I have proof of return and followed up with Fendi on the return. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. I called customer service in new york and got no satisfaction. Word to the wise, save your money and buy something WAY cheaper. The service is available from Monday to Friday, 9am to 6pm AWST. *** completed their investigation on 10/26/2022. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Made in Italy. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. Chanel advisors are available to answer all your questions. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! More than a month all I got was we are in touch with after sales and dont know exactly if we can. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. JavaScript is disabled. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. This is an authentic FENDI Denim Baguette in Blue. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Terrible after sales customer service at their flagship store in Milan, Italy. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Word to the wise, save your money and buy something WAY cheaper. They just keep sending the wrong paperwork to send back so DHL won't take it. Relating to customer service only: Horrible. Made with in Ukraine. No reply at all. No one has contacted me. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I sent at least 10 emails, no response. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. Customer Reviews are not used in the calculation of BBB Rating. Will let you know either way! The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. I was never contacted by the business for resolution. Some of the add-ons on this site are powered by. i think that i will be furious too! Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Does FedEx have a live chat? Where is the customer service? E-Mail Us Please contact us using the form below and allow 1-2 business days for your response. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. do you have a pic of your bag? I would never ever buy from this company again!! Chat Support I have nothing. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. I was told the item had not been received by them. I guess it really depends where and who you are dealing with. I opened the chat box on the website to ask a few questions. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. Their store staff is clueless and only interested to sell sell sell. How do I get answers from FedEx? Up until now no word from them nothing.They're happy to take your money as long as you don't complain. If so, please contact me as I have opened a case with New Yorks 7 on your side. The only thing I did like was sold out and would not be in production again. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. This is not due to normal wear and tear. I even offered to pay for it. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. Still no refund and still have the wrong parcel. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. Basically gave me the runaround. Good job fendi. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. I bought my two spies from Fendi boutique (Houston) and I always get the best service. I was give a web site to contact to voice my complaint which no longer exists. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Spending so much on a bag, it should be indestructable. We were told after they examined the slides that these tears are characteristic and not a defect!! Contact our Customer Care at +61 1800959920. Surly that for Xmas they would have made this longer. Can't find any other messenger bags that I really like. Can't imagine how bad u feel when they gave u such a service. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! After care is really bad. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Shopping Bag (0 items) 2023 Trustpilot, Inc. All rights reserved. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Problem still not resolved after spending over $600 on crap glasses. The person helping me said they would text me additional photos and videos of the item. Definitely a brand to completely avoid. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. On 1stDibs, shop a collection of Fendi apparel and accessories. On 1stDibs, shop a range of Fendi Spy bags. I now am sitting on a useless piece of paper and no gift to show for it. No replacement ************** would call me- a manager. Contact Advisor. I received a refund for the item that I did not note as being defective. I lodged a complaint about the quality of a Fendi product. I even offered to pay for it. . ** **** disputed the transaction with his credit card company on December 7th 2022. We stand with our colleagues, friends, family, and with all people of Ukraine. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. I tried on the coat and when I went to tighten the sides it was broke. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. Thank you, I hope so too. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. I never even laid my hands on it. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I was give a web site to contact to voice my complaint which no longer exists. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. It's important to find a balance between price and perceived value to mitigate this pain point. Ive just called customer service as my phone ring socket suddenly broke last week. Be aware before buying anything from their online store that you will be left alone if any issues. JavaScript is disabled. Saturday: 10am-7pm EST. So she had to call them and they sent her one with no apologies for their carelessness. Please fill in this form to send us your inquiry. 1-855-SAVAGE X (1-855-728-2439) 24/7 Bought a 2500 bag. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. It has over 80,000 satisfied customers and businesses all over the world. The item was bought in August 2021 and has a 2 year warranty. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. 6. The service is available from Monday to Friday, 9am to 6pm AWST. I would like my money back. The belt got lost. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Enter a location to find the closest CHANEL stores i cannot believe this company is doing business in this matter. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. The item was returned and still havent received a refund after nearly 7 weeks. Fill in this form to send us an email. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Some of the add-ons on this site are powered by. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. The item was received on 10/11/2022 at the warehouse. You can find them on the care card included with the slides. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. We will get back to you shortly with a satisfying response. I want the bag NOW! Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. It goes against our guidelines to offer incentives for reviews. Advanced Search . !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Please find below our worldwide Client Services numbers and hours of service. 4. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Thanks for sharing your experience! Enter a name to find & verify an email >>> . Information provided by various external sources.

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