steamship authority cancellation policy

I have purchased individual passenger tickets at the regular fare. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Show . Here you will find applications and program information available for viewing or downloading. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. "No general standby travel will be permitted, but customers who had. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Make a reservation. We do not offer a Student / Teacher permit during the summer months. Can children travel on the ferries unaccompanied? The Steamship Authority Reservations & Information (508 . All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. What is included in the regular automobile fare? In addition, all. Our computerized reservation system has a wait list capability. Please consult the customer handbook. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion). 1 Cowdry Rd, Woods Hole, MA 02543. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. Subject to change except on confirmed reservation. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. (508) 778-7633 TTY, 1 Steamboat Wharf Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. . Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. Are there any restrictions on their use? In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. From there, follow the instructions in this guide:eNews and Travel Alerts. Vineyard Haven, MA For more info, check out the Accessibility page. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. Generally, when winds get around or over 25 mph they will cancel the fast boats. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. Retweet. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Please call (508) 477-8600. For more info, visit our Accessibility page. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. You will receive a standby slip with your standby number and date. Can I transport or consume alcoholic beverages aboard the ferry? While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Application forms are available on our website. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. (If you dont remember your security code, you can request for it to be emailed to you.) My vehicle will be pulling a trailer. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. These PDF forms may be viewed with Adobe Acrobat Reader . 1 reply 1 retweet 0 likes. What do I do if the parking lot does not have an entrance or exit gate? Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Passenger tickets are transferable among individuals who are eligible for the fare charged. Woods Hole, MA We accept reservations for vehicles on all of our passenger/vehicle ferries and routes. Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. Can I bring a firearm or other dangerous article with me on the ferry? 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. A wind advisory is in effect for Monday night. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). However, they will be transported only on a space-available basis. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. Steamship Authority (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis We highly recommend that you check current parking availability prior to arriving at a specific parking lot. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Yes. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Yes. Home. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. Who is eligible for the Preferred Space Program? The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. No pets are allowed on any passenger seat or table. 228 Palmer Avenue Falmouth, MA 02540 If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. No. In Season (Memorial Day - October 31) - $450 and up. When do Preferred Space reservations become available? Book online at www.steamshipauthority.com using your computer or any mobile device. Oak Bluffs, MA 508-477-8600. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Preferred Space reservations are non-refundable and non-transferable. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Close. Yes, lower excursion fares are available mid-September until mid-May of the following year. If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. Your reservation will be a ssigned a standyby number. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Visit our website at www.steamshipauthority.com, and then log into your profile account. That way, you'll have time to park in one of our off-site parking lots. Get more local news . for viewing or downloading. How do I sign up to receive the SSA's eNews? . Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances.

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