verizon trade in problems
How can I get a copy the contract I signed and agreed on? Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Does my phone have to be paid off to trade in Verizon? The final solution was submitting a claim to the FCC. We're looking forward to working with you! For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. If so,. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Yes. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. We never want our customers to feel this way. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Did anyone actually get their credit?? When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Here's how to find your device ID. That's what my trade in status said on the app. We have sent a private note to gather more information and work on the solution. What the hell is going on? In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. response bias? You'll see the options that apply to your trade-in during the ordering process. Told them I didn't want their apologies or understanding - I wanted them to make it right. If you've already shipped your device, it cannot be returned. If you chose to bring your trade-in to a Verizon store*, use our. To create this article, 41 people, some anonymous, worked to edit and improve it over time. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. I called and they said not to worry, the $33 per month will start being applied next bill. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Verizon is being shady as hell rn. Not a Verizon customer? If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. *** If there is any remaining credit it will be put toward your Verizon account. Verizon customers might earn a Verizon mobile account credit or PayPal credit. You must be signed in to access this part of the community. What the hell is going on? You dont have to put your credit toward a new phone. Here's where to find the UPS QR code: The code displays during your trade-in request. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. The iPhone 13, 13 Pro . For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Check out the latest deals from Verizon on smartphones, accessories and more. To apply for this kind of trade-in you must be logged in to My Verizon. Note that I have all this documented in a chat. Due to inactivity, your session has expired. Im not holding my breath. Scan this QR code to download the app now. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
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\n<\/p><\/div>"}. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. You may get connected to management as you are running into a meeting or dropping the call. Not a Verizon customer, yet? When it comes to trade-in values, this is where Verizon falls short. Get up to $500 when you. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. He was going to work on it and get back with me in 2 weeks. Available for Verizon and non-Verizon customers. My Verizon Trade in problems! How do I contact Verizon and make them do what I want them to do? They'll pack and ship your device. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Visit our Trade-In Tracker. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Personal Business. Turns out Verizon's trade in process has issues. Please, send us a DM, so we can address all your concerns. We'll help cover your costs to switch 2. How to Win a Complaint Dispute With Verizon Wireless. The $35 fee helps to recover some of that revenue loss. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. This is not an isolated problem based on the number of people saying they had the same thing happen. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Enjoy! Note: Authorized Retailer locations dont accept devices for recycling. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. You'll also get an email with instructions after you submit your trade-in. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. We inspect the device you send to ensure it matches the information you submitted. Archived post. iPhone trade-in: How much is your phone worth? File a complaint with the Better Business Bureau. I even offered to drive the phones to a physical store, but they said that was not allowed. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Send in only one device per package. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. I think I'll take under advisement contacting the BBB and FCC. or put that toward a. device. https://www.verizon.com/support/trade-in-program-faqs/. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Accessibility Resource Center Skip to main content. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Have a phone you love? I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Re: Trade-In kits not received FOUR times. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Thats what my trade in status said on the app. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. New comments cannot be posted and votes cannot be cast. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Request a shipping kit during the online trade-in. NOTE: I am turning off AutoPay until this is resolved. Our goal is to provide you with the best experience. *Store drop-off and UPS options aren't available in all situations. And we want to make sure you're getting your promotion! If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. And that's only the people that could log-in to even like/reply. Stop saving old devices; cash them in credit towards a new device instead. Excludes Verizon Prepaid plans. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. your phone, and receive cash. I can understand where your concern is coming from regarding the difference in value. Also, $45/mo sounds like multi-line pricing. Stores your username on this computer. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. All tip submissions are carefully reviewed before being published. These. Can you please elaborate on your questions/concern? Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Why it was never clearly explained to the customer by all reps she chatted with? What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Extend your session by clicking OK below. So I was offered $800 through 24 months for my iPhone XR. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. However, the "damaged" category gets broken down further depending on how you answer certain questions. Follow the steps below to get an estimated value for your device. Check your spam folders because we send all notifications about your trade-in to the email address you provided. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Then press zero for an agent. You must be signed in to access this part of the community. Use your submission ID or email address to order a new kit or print another label. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. I'm eager to assist you in addressing this. The most popular is because there actually was a problem with the device once it was received. Correct answers are available for this post. Get up to $500 when you. * I've never owned a S5 and definitely sent a S9. This article has been viewed 483,948 times. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Extend your session by clicking OK below. Great deal right? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. You need the device ID to do a trade in. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Did you receive any images of your phone? Watch How to find your device ID for more options. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. I've been dealing with the same issue since December 2021. I feel verizon lied. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Get up to $500 when you. 2 Be prepared. Damaged devices have less value. You can check the status of your trade-in submission online at any time. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. Excludes Verizon Prepaid plans. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. Please sign in again to continue. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Even if your devices have no value, we can recycle them responsibly for you, for free. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Verizon Gift Card, sent to the email address you provided during your trade-in request. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Almost anything Verizon sells. Stores Verizon will pay for shipping to return the trade-in. Questions? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Final payout can vary depending on what shape the phone is in. Hello! Authorized retailers dont accept trade-ins. That is a standard industry practice. vzw_customer_support. No. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. Visit our Verizon Gift Card FAQs for more information. Use your own shipping materials and print a label. Plus get discounts. Applied to your Verizon mobile account within 1-2 bill cycles. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Your Device ID and IMEI are listed under the Device Information section. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me.
